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"Excellent business communication skills are especially important for information management professionals, particularly records managers, who have to communicate a complex idea: how an effective program can help the organization be better prepared for litigation, and do it in a way that is persuasive in order to win records program support and budget. Six key communication skills for records and information managers explores those skills that enable records and information to have a better chance of advancing their programs and their careers. Following an introduction from the author, this book will focus on six key communication skills: be brief, be clear, be receptive, be strategic, be credible and be persuasive. Honing these skills will enable readers to more effectively obtain support for strategic programs, communicate more effectively with senior management, IT personnel and staff, and master key forms of business communication including written, verbal and formal presentations. The final chapter will highlight one of the most practical applications of applying the skills for records and information managers: the business case. Based on real events, the business cases spotlighted involve executives who persuaded organizations to adopt new programs. These case histories bring to life many of the six keys to effective communication."

"ABSTRAKPenelitian pada tesis ini membahas mengenai perumusan strategi operasi dari Divisi Jaringan Teknologi Informasi terkait adanya investasi dengan melakukan integrasi vertikal infrastruktur jaringan komunikasi. Divisi Jaringan Teknologi Informasi sebagai unit kerja yang dibentuk terkait adanya integrasi vertikal ini belum memiliki prioritas dan tahapan implementasi strategi operasi yang dapat dijadikan acuan untuk mengoptimalkan dukungan terhadap layanan bisnis dalam mencapai efisiensi operasional. Perumusan strategi operasi dilakukan dengan menggunakan pendekatan model strategi operasi Slack and Lewis. Hasil dari perumusan strategi operasi penelitian ini diharapkan dapat memberikan strategi operasi Divisi secara formal dalam bentuk matriks strategi operasi dan tahapan implementasi untuk digunakan sebagai arahan dalam kegiatan operasional unit kerja.

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ABSTRACTThe research on this thesis discusses the formulation of the operation strategy of the Information Technology Network Division related to the investment by doing vertical integration of communications network infrastructure. The Division of Information Technology Network as a work unit that is formed related to the existence of vertical integration has no priority and implementation stage of operational strategy yet which later can be used as a reference to optimize support for business services in achieving operational efficiency. The formulation of an operating strategy is done using the Slack and Lewis strategy model approach. The results of the operation strategy formulation of this research are expected to give the Division 39 s strategic strategy formally in the form of operational strategy matrix and implementation stages to be used as a direction in the operational activities of the work unit."

"Communicating clearly is a critical skill for successful managers! The ability to communicate clearly is the critical core competency for successful managers at all levels and in all industries. This book is your guide to business communication that delivers the message?whether written, or spoken, in person or via e-mail?with respect for the receiver, and in all business situations. This solid overview of all facets of business communication offers numerous opportunities to practice and apply your new skills and a log to track your improvement. Readers will learn how to: ? Communicate clearly and correctly to avoid misunderstanding and get your message across ? Develop and use your listening skills to solve problems, diffuse conflict, teach staff, and be a more productive manager or team leader ? Ask the right type of question to elicit information, encourage a response, or create a relationship ? Master the techniques of successful presentations from planning to delivery ? Analyze your audience before communicating your ideas in any format ? Choose the most appropriate mode for communicating your message ? Use effective language to express your ideas clearly in well-constructed letters, proposals, memos, and e-mail. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy."

"Digitalisasi telah menjadi bagian integral dalam pelaksanaan tugas dan fungsi Kementerian Komunikasi dan Informatika (Kominfo), baik untuk mendukung sistem layanan administrasi internal maupun untuk memberikan layanan publik secara digital. Namun seiring dengan masifnya pemanfaatan TIK menimbulkan berbagai permasalahan, diantaranya adalah terjadinya insiden keamanan informasi. Meskipun telah dilakukan upaya teknis dan prosedural untuk menjaga dan meningkatkan keamanan sistem yang dikelola, masih ditemukan isu dari sisi sumber daya manusia, khususnya terkait kesadaran keamanan informasi pegawai. Penelitian ini bertujuan untuk mengidentifikasi dan mengukur tingkat kesadaran keamanan informasi pegawai Kominfo serta merumuskan rekomendasi berdasarkan hasil pengukuran. Pengukuran dilakukan dengan menggunakan model Knowledge, Attitude, Behavior (KAB) dan Human Aspects of Information Security Questionnaire (HAIS-Q) pada dimensi pengetahuan, sikap, dan perilaku dengan 9 fokus area. Selain itu, dilakukan pembobotan derajat kepentingan dari setiap dimensi dan fokus area menggunakan Analytic Hierarchy Process (AHP). Pengambilan data dilakukan melalui penyebaran kuesioner daring kepada pegawai Kominfo dengan random sampling dan dianalisis dengan pendekatan statistik deskriptif untuk menghitung nilai kesadaran keamanan informasi. Hasil penelitian menunjukkan bahwa tingkat kesadaran keamanan informasi pegawai Kominfo secara keseluruhan berada kategori cukup. Masih terdapat fokus area yang masuk dalam kategori buruk, yaitu terkait manajemen password dan penggunaan internet pada dimensi perilaku. Berdasarkan hasil pengukuran, dilakukan pendalaman hasil kuesioner dan perumusan rekomendasi melalui wawancara. Penelitian ini merekomendasikan untuk melakukan langkah peningkatan kesadaran keamanan informasi pada perilaku pegawai terkait manajemen password dan penggunaan internet. Selain itu, diberikan juga rekomendasi fokus area kesadaran keamanan informasi yang perlu menjadi perhatian pada setiap unit kerja dan rekomendasi secara umum.

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Digitalization has become an integral part of the tasks and functions of the Ministry of Communication and Informatics (Kominfo), both to support internal administrative service systems and to provide digital public services. However, the widespread use of Information and Communication Technology (ICT) has brought about various issues, including information security incidents. Despite technical and procedural efforts to maintain and enhance the security of the managed systems, issues related to human aspect, particularly the awareness of information security among employees, are still prevalent. This research aims to identify and measure the level of information security awareness among Kominfo employees and formulate recommendations based on the measurement results. The measurement is conducted using the Knowledge, Attitude, Behavior (KAB) model and the Human Aspects of Information Security Questionnaire (HAIS-Q) across dimensions of knowledge, attitude, and behavior with nine focus areas. Furthermore, the importance weighting of each dimension and focus area is determined using the Analytic Hierarchy Process (AHP). Data collection is done through online questionnaires distributed to Kominfo employees using random sampling, and it is analyzed using descriptive statistical approaches to calculate the information security awareness scores. The research results indicate that the overall level of information security awareness among Kominfo employees falls within the moderate category. However, there are still focus areas that fall into the poor category, particularly concerning password management and internet usage in the behavior dimension. Based on the measurement results, the analysis are conducted and recommendations are formulated through interviews. This study recommends to focus on the improvement of employees in the password management and internet usage behaviour. Additionally, recommendations are given to improve information security awareness for each work unit as well as general recommendations. "

""Information Revolution enables any organization, no matter how underdeveloped or convoluted its current information architecture, to become an information-driven "intelligent entity"--A survivor." "This utterly practical yet profoundly transformative guide introduces the Information Evolution Model (IEM), a simple but powerful framework for evaluating, configuring, and maximizing the information management infrastructure of any organization."--Jacket."