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"This book brings together international scholars to provide the theoretical and practical contexts for understanding the nature of Web 2.0 technologies and their impact on political, public policy and management processes, and to explore how best Web 2.0 applications can be leveraged and aligned with the strategic goals of government organizations to add value and ensure effective governance. Drawing from experiences from countries around the globe, the book provides the theoretical context of the potential for Web 2.0 applications to transform government services, as well as practical examples of leading public sector institutions that have attempted to use Web 2.0 applications to enhance government operations, policy making and administration. "

"Menurut hasil survey salah satu organisasi peneliti teknologi informasi (TI), pegeluaran organisasi untuk teknologi informasi tiap tahunnya terus mengalami peningkatan. Seiring dengan meningkatnya jumlah pengeluaran TI tersebut, sudah seharusnya organisasi bisa banyak mendapat manfaatnya. ITGI menyebutkan masih banyak organisasi yang belum bisa mendapatkan manfaat dari investasi berbasis TI, sehingga perlunya dilakukan pengukuran terhadap manfaat TI tersebut. Untuk mengukur manfaat TI tersebut, baik yang bersifat tangible maupun intangible, diperlukan metode pengukuran yang dapat memberikan gambaran terhadap organisasi dalam melakukan sebuah investasi berbasis TI. Saat ini, metode/framework yang dapat digunakan untuk mengukur manfaat TI sudah banyak tersedia, antara lain Business Value Index, Total Economic Impact, Applied Information Economic, dan Val IT. Masing-masing metode tersebut memiliki kekurangan dan kelebihan tersendiri. Penulis melakukan penelitian di PT. XYZ, dimana organisasi tersebut sudah menerapkan COBIT 4.0 secara baik. Pada penelitian kali ini, penulis menggunakan framework Val IT dikarenakan Val IT selaras dengan COBIT 4.0. Penelitian ini bertujuan untuk mengukur tingkat kemapanan tata kelola investasi di PT. XYZ, dengan menggunakan instrumen penelitian berupa kuesioner dan juga wawancara dengan beberapa pihak yang terkait. Hasil penelitian ini menunjukkan bahwa tingkat kemapanan tata kelola investasi TI di PT. XYZ sudah berada pada level 3 (defined) dari skala 0-5. Hal ini berarti tingkat kemapanan tata kelola TI sudah cukup baik. PT. XYZ sendiri menargetkan untuk meningkatkan tingkat kemapanan tersebut, sehingga bisa mencapai level yang lebih baik. Oleh karena itu, penulis memberikan beberapa rekomendasi menggunakan key management practices yang sudah disediakan di framework Val IT 2.0.

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Survey on various organizations shows increasing number of corporate spending in IT investment each year. However, ITGI claims there are lots of organizations which have not achieved proportional benefit compared to the amount of their IT investment. Based on this fact, measurement of IT benefit is required. Measurement method that could describe an organization behavior on IT investment is required to measure tangible and intangible IT benefit of the organization.

There are various methods or frameworks that have been could be to measure IT benefit such as Business Value Index (BVI), Total Economic Impact (TEI), Applied Information Economics (AIE), and Val IT. This research takes PT XYZ as the study case, which already implemented COBIT 4.0 framework properly. This research will measures IT benefits in PT XYZ with Val IT framework. Both of the framework (COBIT 4.0 and Val IT) are complement and align with each other. This research aims to measure the maturity level of IT investment governance in PT XYZ using questionnaires and interviews with several corresponding parties.

This research shows that IT investment governance in PT XYZ reaches 3 (defined) scale 0-5. The score describes decent performance of their IT investment governance. PT XYZ aims higher maturity level of their IT investment governance, hence some recommendations based on key management practices in Val IT 2.0 framework was given."

"Kebijakan publik merupakan salah satu cara pemerintah untuk mengatasi permasalahan-permasalahan yang terjadi di masyarakat. Dalam merancang kebijakan, masyarakat perlu dilibatkan agar tujuan dikeluarkannya kebijakan dapat tercapai, yaitu mengatasi permasalahan yang terjadi di masyarakat. Karena dengan melibatkan masyarakat, pemerintah dapat mengumpulkan fakta-fakta yang terjadi di lapangan, terutama informasi-informasi dari masyarakat mengenai pelaksanaan kebijakan tersebut karena masyarakatlah yang terkena dampak dari penerapan kebijakan publik. Di Indonesia, partisipasi masyarakat dalam perancangan Kebijakan emerintah sudah diatur dalam Undang-Undang Pembentukan Peraturan Perundang-Undangan, namun belum ada model sistem yang dapat digunakan untuk peancangan kebijakan pemerintah yang melibatkan masyarakat sebagai sumber informasi. Keterlibatan masyarakat sebagai pihak yang terkena dampak terhadap sebuah kebijakan sangat diperlukan dalam perancangan kebijakan pemerintah. Penelitian ini bertujuan membangun sebuah model sistem yang menyediakan mekanisme perancangan kebijakan pemerintah yang dapat melibatkan masyarakat. Model sistem e-Participation dibangun dengan menggunakan metodologi Soft System Methodology (SSM) dan Multiview, serta pemodelan Unified Modeling Language (UML) untuk visualisasi model sistem. Penelitian yang dilakukan menghasilkan model sistem perancangan yang telah disesuaikan dengan permasalahan dan kebutuhan yang dapat digunakan oleh Kementerian dalam melakukan analisis rancangan kebijakan.

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Public policy is one of the government?s action to overcome problems that occur in public. When drafting the policy, citizen needs to be involved in order to achieve it?s objectives, to overcome the problems that occur in public. in order to make the policy draft, government must collect the facts that occurred in the public, especially the public informations regarding the implementation of that policy, because they are affected directly by the implementation of public policy. In Indonesia, public participation have been regulated in Legal drafting Policy, but there is no model of system that can be used for policy drafting that involve public as a source of information. Public involvement as the affected parties of a policy is needed in legal drafting.

This research aimed to develop a model of system that provides a mechanism of government legal drafting which can be done by public. e-Participation System model is developed by using the soft System Methodology (SSM) and Multiview, also using Unified Modeling Language (UML) for the visualization of the system model. Research conducted produce a model of legal drafting system that adjusted with problem situations and requirements that can be used by the Ministry to analyse legal draft."

"Penelitian ini membahas efektivitas aplikasi LAPOR! sebagai manajemen keluhan atas pelayanan publik. Penelitian ini bertujuan menganalisis efektivitas peran LAPOR!, dimulai dari kesiapan kerangka penanganan keluhan organisasi, perencanaan dan perancangan organisasi, operasi proses penanganan keluhan, dan pemeliharaan dan peningkatan berkelanjutan. Data dalam penelitian ini diperoleh dengan melakukan wawancara mendalam dengan pihak ndash;pihak yang terlibat kemudian diolah menggunakan pendekatan positivis. LAPOR! merupakan salah satu bentuk penerapan E-Government yang menjadi media penyampaian aspirasi antara masyarakat dan pemerintah dalam pengaduan keluhan terkait program pembangunan nasional. Dari penelitian ini dapat dilihat hasil dari upaya peningkatan efektivitas aplikasi LAPOR! sebagai media penanganan keluhan pelanggan bagi masyarakat, di antaranya pada aspek/dimensi 1 kerangka penanganan keluhan menurut indikator komitmen, kebijakan, dan tanggung jawab dan kewenangan dan dimensi 2 perencanaan dan perancangan menurut indikator sasaran dan sumber daya organisasi telah sesuai dengan aturan yang berlaku, sedangkan pada aspek/dimensi 3 operasionalisasi proses penanganan keluhan menurut indikator tata kerja atau mekanisme proses penanganan keluhan pelanggan dan 4 pemeliharaan dan peningkatan menurut indikator pemantauan dan peningkatan berkelanjutan organisasi, belum sepenuhnya dilaksanakan oleh seluruh aspek pengelola LAPOR!.

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This research discusses effectiveness of LAPOR application as a management complaint over public services. The purpose of this study is to analyze whether the role of LAPOR has been effective, starting from the readiness of organizational complaints handling framework, organizational planning and design, complaint handling process operation, as well as maintenance and continuous improvements. The data in this study was obtained by conducting in depth interviews with the parties involved, then processed using a positivist approach. LAPOR Is one form of E Government which aims to be a medium of delivering aspirations between the community and the Government in complaints complaints related to national development programs.

From this research can be seen the results of efforts to improve the effectiveness of applications LAPOR as an instrument for handling customer complaints for the community, such as on the aspect dimension of the 1 complaints handling framework based on indicators of commitment, policy, and responsibility and authority and 2 planning and design based on indicators of objectives and organizational resources, are in accordance with applicable rules, while on aspects dimensions 3 operationalization of the complaint handling Process based on governance indicators or mechanisms of customer complaint handling process and 4 Maintenance and Improvement in indicators of continuous monitoring and improvement of the organization, have not been fully implemented by all aspects of the management of LAPOR ."

"The reference bookreviews and presents systematically the use of Internet in administration and politics. A process-oriented layer model defines the options of exchange and participation forall claim groups covering these topics: eAssistance, eProcurement, eService, eContracting, eSettlement, eCollaboration, eDemocracy, and eCommunity. Case studies show practical applications in industry, administration and research. "

"Summary:Written by a Brazilian academic with effective political experience in reforming the state, this is an innovative analysis of the effects of public management reform on the new state of the twenty-first century. The result is essential reading for all those with an interest in globalisation, the politics of the state, and government reform"

""This book compiles the latest empirical research findings in the area of e-learning and knowledge management technologies assessment, highlighting specific comparisons and practices of e-m-learning and knowledge management technologies"--"

"With contributions from leading researchers, Charalabidis and Koussouris provide the latest research findings such as theoretical foundations, principles, methodologies, architectures, technical frameworks, cases and lessons learnt within the domain of open, collaborative governance and online citizen engagement. The book is divided into three sections: Section one, “Public Policy Debate Foundations,” lays the foundations regarding processes and methods for scoping, planning, evaluating and transforming citizen engagement. The second section, “Information and Communication Technologies for Citizen Participation,” details practical approaches to designing and creating collaborative governance infrastructures and citizen participation for businesses and administrations. Lastly, the third section on “Future Research Directions of Open, Collaborative ICT-enabled Governance” provides a constructive critique of the developments in the past and presents prospects regarding future challenges and research directions."