Hasil Pencarian  ::  Simpan CSV :: Kembali

"Tesis ini membahas tentang bagaimana hubungan pengetahuan dan sikap dengan niat melaksanakan konseling berhenti merokok di antara mahasiswa profesi dan spesialis kedokteran gigi di RSKGM FKG UI. Penelitian ini adalah penelitian kuantitatif dengan desain potong lintang. Sikap merupakan variabel yang paling besar mempengaruhi niat melakukan konseling berhenti merokok, setelah dikontrol oleh variabel umur, jenis kelamin, pendidikan, status merokok, dan pengetahuan. Nilai OR (OR adjusted) = 59,795 (95% CI 14,777-241,957). Hasil penelitian ini menyarankan agar ada upaya pembentukan sikap terhadap perilaku konseling berhenti merokok melalui pendidikan yang terencana, terarah, dan berkesinambungan.

---

This thesis discusses how the relationship between knowledge and attitudes with the intention of implementing smoking cessation counseling among students of professional and specialist dentistry in RSKGM FKG UI. This research is a quantitative study with a cross-sectional design. Attitude is the biggest variable affecting intention to quit smoking counseling, once controlled by the variables of age, gender, education, smoking status, and knowledge. OR value (OR adjusted) = 59.795 (95% CI 14.777 to 241.957). The results of this study suggest that there are efforts to establish attitudes towards smoking cessation counseling behaviors through education planned, directed, and continuous."

"Latar Belakang: Pandemi COVID-19 di Indonesia memiliki dampak besar pada praktik pelayanan kedokteran gigi. Dokter gigi memiliki risiko lebih tinggi terinfeksi COVID-19 dalam prosedur kedokteran gigi. Oleh karena itu, perlu dilakukan tindakan pencegahan penularan COVID-19 dalam bentuk kontrol infeksi yang merupakan salah satu indikator penilaian kualitas dalam praktik pelayanan kedokteran gigi. Tujuan: Penelitian ini menjelaskan hubungan antara pengetahuan dan sikap pencegahan COVID-19 dengan praktik pelayanan di RSKGM FKG UI pada mahasiswa PPDGS Konservasi Gigi. Metode: Penelitian deskriptif analitik potong-lintang pada 58 mahasiswa PPDGS Konservasi Gigi FKG UI berbasis kuesioner yang dibagikan secara daring. Hasil: Berdasarkan Uji Mann-Whitney dan Kruskal Wallis, tidak terdapat perbedaan bermakna secara statistik (p > 0,05) antara pengetahuan, sikap dan praktik pencegahan COVID-19 berdasarkan lama pengalaman kerja dan tahun angkatan pendidikan. Uji korelasi Spearman menunjukkan tidak ada hubungan (p > 0,05) pengetahuan dan sikap mahasiswa tentang pencegahan COVID-19 dengan praktik pelayanan kedokteran gigi. Kesimpulan: Mahasiswa PPDGS Konservasi Gigi memiliki tingkat pengetahuan baik, sikap positif dan praktik yang baik terkait pencegahan COVID-19. Tidak ada hubungan antara pengetahuan dan sikap responden tentang pencegahan COVID-19 dengan praktik pelayanan di RSKGM FKGUI serta tidak terdapat perbedaan yang bermakna pengetahuan, sikap, dan praktik pencegahan COVID-19 berdasarkan lama pengalaman kerja dan tahun angkatan pendidikan.

---

Background: The COVID-19 pandemic in Indonesia has had a major impact on the dental services. Dentists are exposed to a higher risk of getting infected by COVID-19 during dental procedures. Therefore, it is necessary to take measures to prevent the transmission of COVID-19 in the form of infection control which is one of the indicators of quality assessment in dental service practice. Objectives: This study explains the correlation between knowledge and attitudes about COVID-19 prevention with service practice at RSKGM FKG UI on Conservative Dentistry Specialty Program Student. Methods: A cross-sectional descriptive analytic study was conducted on 58 Conservative Dentistry Specialty Program Students based on questionnaires taken online. Result: Based on the Mann-Whitney and Kruskal Wallis tests, there was no statistical difference (p> 0.05) between knowledge, attitudes and practices of COVID-19 prevention based on length of work experience and years of education. The Spearman test showed no correlation (p> 0.05) between knowledge and attitudes of students about COVID-19 prevention on dental service practices. Conclusion: Conservative Dentistry Specialty Program Students have a good level of knowledge, positive attitude and good practices related to COVID-19 prevention. There is no correlation between the knowledge and attitudes of respondents about COVID-19 prevention on service practices at the RSKGM FKG UI and there is no significant difference in knowledge, attitudes, and practices of COVID-19 prevention based on the length of work experience and years of the education"

"Latar Belakang : World Health Organization (WHO) mengatakan bahwa karies gigi termasuk penyakit yang paling sering terjadi pada anak-anak di seluruh dunia. Salah satu cara yang efektif untuk mengontrol plak serta meningkatkan kebersihan gigi dan mulut adalah dengan menyikat gigi dengan baik dan benar sehingga dapat mencegah karies. Oleh karena itu, penting untuk mengajarkan perilaku menyikat gigi yang baik kepada anak-anak sejak dini. Tujuan Penelitian: Mengetahui hubungan antara perilaku menyikat gigi dan karies gigi pada pasien anak di Klinik Profesi Kedokteran Gigi Anak Rumah Sakit Khusus Gigi dan Mulut Fakultas Kedokteran Gigi Universitas Indonesia. Metode Penelitian: Penelitian analitik menganalisis rekam medis pasien anak di Klinik Profesi Kedokteran Gigi Anak Rumah Sakit Khusus Gigi dan Mulut Fakultas Kedokteran Gigi Universitas Indonesia dalam periode Januari 2021 hingga Maret 2024. Analisis data dilakukan dengan uji korelasi Spearman menggunakan perangkat lunak statistik. Hasil: Subjek penelitian ini sejumlah 541 pasien anak. Berdasarkan uji korelasi Spearman, terlihat terdapat hubungan lemah negatif yang tidak bermakna (p > 0,05) antara perilaku menyikat gigi dengan karies gigi. Kesimpulan: Pada penelitian ini ditemukan bahwa terdapat hubungan lemah negatif yang tidak bermakna pada hubungan antara perilaku menyikat gigi dan karies gigi pada pasien anak di Klinik Profesi Kedokteran Gigi Anak RSKGM FKG UI.

---

Background: The World Health Organization (WHO) states that dental caries is one of the most common diseases in children worldwide. One effective way to control plaque and improve dental and oral hygiene is to brush teeth properly to prevent caries. Therefore, it is important to teach children a good tooth brushing behavior from an early age.

Objectives: To determine the correlation between tooth brushing behavior and dental caries in pediatric patients at the Pediatric Dentistry Professional Clinic, Specialized Dental and Oral Hospital (RSKGM) Faculty of Dentistry, University of Indonesia (FKG UI).

Methods: Analytical research using secondary data from medical records of pediatric patients at the Pediatric Dentistry Professional Clinic, Dental and Oral Special Hospital, Faculty of Dentistry, University of Indonesia from January 2021 until March 2024 . Data analysis was carried out using the Spearman correlation test using statistical software.

Results: The subjects of this study were 541 pediatric patients. Based on the Spearman correlation test, there was a weak negative relationship that was not significant (p> 0.05) between tooth brushing behavior and tooth caries.

Conclusion: This study found that there was a weak negative relationship that was not significant between tooth brushing behavior and dental caries in pediatric patients at the Pediatric Dentistry Professional Clinic RSKGM FKG UI."

"Keluhan gangguan muskuloskeletal dapat menyebabkan berkurangnya produktivitas mahasiswa profesi kedokteran gigi yang disebabkan oleh berbagai faktor meliputi faktor risiko fisik, tingkat risiko ergonomi, dan faktor risiko individu. Penelitian ini bertujuan untuk menganalisis keluhan gangguan muskuloskeletal pada mahasiswa profesi di RSKGM FKG UI tahun 2023. Desain penelitian ini adalah cross-sectional dengan metode kuantitatif. Data diperoleh dari 100 responden menggunakan kuesioner nordic body map dan 40 responden diantaranya diobservasi serta didokumentasi untuk diukur tingkat risiko ergonomi menggunakan RULA. Dalam penelitian ini, didapatkan bahwa hampir semua mahasiswa profesi mengalami keluhan gangguan muskuloskeletal (96.4%). Keluhan gangguan muskuloskeletal pada mahasiswa profesi dirasakan paling banyak pada bagian punggung bawah, leher, punggung atas, dan kedua bahu. Hasil analisis menunjukkan bahwa postur lengan atas berhubungan signifikan dengan keluhan gangguan muskuloskeletal secara umum dan kronis pada mahasiswa profesi di RSKGM FKG UI tahun 2023.

---

Musculoskeletal disorders can lead to reduced productivity of students in the dental profession caused by various factors including physical risk factors, ergonomic risk levels, and individual risk factors. This study aims to analyze complaints of musculoskeletal disorders in professional students at RSKGM FKG UI in 2023. The study design was cross-sectional with a quantitative method. Data were obtained from 100 respondents using the nordic body map questionnaire and 40 of them were observed and documented to measure the level of ergonomic risk using RULA. In this study, it was found that almost all professional students experienced complaints of musculoskeletal disorders (96.4%). Complaints of musculoskeletal disorders in professional students are felt mostly in the lower back, neck, upper back, and both shoulders. The results of the analysis show that upper arm posture is significantly related to complaints of general and chronic musculoskeletal disorders in professional students at RSKGM FKG UI in 2023."

"Latar Belakang: Ketidakseimbangan asupan gizi dapat menyebabkan malnutrisi yang dihubungkan dengan dampak buruk terhadap kesehatan gigi mulut karena dapat meningkatkan kejadian karies. Karies merupakan kondisi demineralisasi jaringan keras gigi yang memiliki prevalensi tinggi di Indonesia dan dapat menyebabkan malnutrisi. Malnutrisi dan karies merupakan penyakit multifaktorial yang terkait dengan perilaku makan dan pola diet. Faktor ini penting pada anak usia 6—9 tahun yang memasuki fase gigi bercampur dan mulai terpapar jajanan di awal masa sekolah. Tujuan Penelitian: Menganalisis hubungan antara status gizi dan status karies gigi pada anak usia 6—9 tahun di RSKGM FKG UI. Metode Penelitian: Pengambilan data dilakukan pada 473 rekam medis. Jumlah indeks deft dan DMFT dicatat dari tabel odontogram. Berat badan dan tinggi badan dikonversikan menjadi indeks massa tubuh per umur menggunakan acuan The WHO Reference 2007. Analisis data dilakukan menggunakan IBM SPSS Statistics versi 25. Hasil: Mayoritas subjek penelitian memiliki status gizi normal dengan total rata- rata karies sangat tinggi. Uji Spearman menunjukkan r=-0,018 dengan p=0,702. Kesimpulan: Hubungan antara status gizi dan status karies pada pasien anak usia 6—9 tahun di RSKGM FKG UI bersifat lemah dan tidak bermakna secara statistik.

---

Background: An imbalance in nutritional intake can cause malnutrition which is associated with adverse effects on oral health because it can increase the incidence of caries. Caries is a condition of demineralization of hard tooth tissue that has a high prevalence in Indonesia and can cause malnutrition. Malnutrition and caries are multifactorial diseases related to eating behavior and diet patterns. These factors are important for children aged 6–9 years as they enter the mixed dentition phase and are increasingly exposed to snacks at the start of school. Objectives: To analyze the relationship between nutritional status and dental caries status in children aged 6-9 years at RSKGM FKG UI. Methods: Data collection was carried out on 473 medical records. The number of deft and DMFT indices was recorded from the odontogram table. Body weight and height were converted into body mass index per age using The WHO Reference 2007. Data analysis was carried out using IBM SPSS Statistics version 25. Results: The majority of study subjects had normal nutritional status with a very high caries average. Spearman Correlation test showed r=-0.018 with p=0.702. Conclusion: The relationship between nutritional status and dental caries status in children aged 6— 9 years at RSKGM FKG UI is weak and not statistically significant."

"Latar belakang: Hand hygiene adalah salah satu tindakan kontrol infeksi yang paling penting dilakukan oleh tenaga kesehatan khususnya dokter gigi. Pelaksanaan hand hygiene bertujuan untuk meminimalisir infeksi silang antara operator dan pasien serta pencegahan infeksi nosokomial. Dokter gigi sebagai tenaga kesehatan diharapkan memiliki pengetahuan dan sikap terhadap hand hygiene yang sesuai dengan panduan yang telah ada, karena kedua faktor tersebut merupakan faktor yang berkontribusi dalam praktik pelaksanaan hand hygiene. Tujuan penelitian: Mengetahui pengetahuan, sikap, faktor yang berperan, dan praktik mandiri hand hygiene oleh operator klinik di RSKGM FKG UI. Metode: Penelitian ini menggunakan desain cross sectional. Variabel dalam penelitian ini adalah pengetahuan, sikap, faktor yang berperan, dan praktik mandiri hand hygiene operator klinik di RSKGM FKG UI dengan jumlah responden 130. Penelitian ini menggunakan kuisoner yang diadaptasi dari panduan hand hygiene oleh World Health Organization (WHO). Analisis data menggunakan analisis univariat dan bivariat (Chi Square). Kesimpulan: terdapat hubungan bermakna antara pengetahuan dengan praktik mandiri hand hygiene oleh operator klinik di RSKGM FKG UI (p=0,006), terdapat hubngan bermakna antara pengetahuan dengan sikap hand hygiene operator di RSKGM FKG UI (p=0,010), terdapat hubungan bermakna antara lama pengalaman kerja operator dengan praktik mandiri hand hygiene di RSKGM FKG UI (p=0,014). Sehingga dapat disimpulkan bahwa ada hubungan antara pengetahuan tentang hand hygiene dengan praktik pelaksanaan di RSKGM FKG UI.

---

Background: Hand hygiene is one of the most important action in infection control perfomed by Healthcare Workers (HCW) especially dentists to prevent cross infection between operators and patients to spread nosocomial infection. Dentists as healthcare workers are expected to have proper knowledge and attitude towards hand hygiene as the guideliness had, because both are contributing factors in hand hygiene practice. Objective: The aim of this research is to identify knowledge, attitude, contributing factors, and self-reported pratice of hand hygiene among operators in Dental Hospital Faculty of Dentistry University of Indonesia. Method: The design of this research is cross sectional. Variables in this research are knowledge, attitude, contributing factors, and self-reported practice of operators in Dental Hospital Faculty of Dentistry University of Indonesia with total 130 respondents. This research used WHO-adapted questionnaire to assess knowledge, attitude, and self-reported practice. Univariate analysis was used to calculate demographics data and each variables, bivariate analysis (Chi Square) was used to find the correlation between variables. Conclusion: The research indicated there was a correlation between knowledge of hand hygiene and self reported practice by clinical operators in Dental Hospital Faculty of Dentistry University of Indonesia (p=0,006), there was a correlation between knowledge and attitude towards hand hygiene by clinical operators in Dental Hospital Faculty of Dentistry University of Indonesia (p=0,010), and also there was a correlation between length of work experience and self reported practice by clinical operators in Dental Hospital Faculty of Dentistry University of Indonesia (p=0,014)."

"ABSTRAKWajah yang asimetri mempengaruhi daya tarik seseorang. Oleh karena itu, gambaran asimetri wajah berdasarkan komponen skeletal dan dental penting untuk diketahui terkait diagnosis dan rencana perawatan ortodonti. Tujuan penelitian ini adalah untuk mengetahui gambaran asimetri wajah berdasarkan komponen skeletal dan dental pada pasien di klinik ortodonti RSKGM FKG UI. Penelitian ini merupakan penelitian deskriptif yang menggunakan 46 hasil penapakan sefalometri postero-anterior pasien pria berumur > 14 tahun 4,2 bulan dan pasien wanita berumur > 11 tahun 6,24 bulan dengan menggunakan analisis Grummon. Diperoleh proporsi arah asimetri berdasarkan deviasi menton, garis tengah gigi rahang bawah dan atas yang terdiri dari 27 sampel 58,7 dengan arah asimetri lebih condong ke sisi kiri sedangkan 19 sampel 41,3 dengan asimetri lebih condong ke sisi kanan. Komponen skeletal yang ditemukan dalam arah vertikal memiliki nilai selisih rerata yang lebih besar dibandingkan dalam arah transversal. Garis tengah gigi rahang bawah memiliki nilai selisih rerata lebih besar dibandingkan atas. Sehingga dapat disimpulkan gambaran arah asimetri wajah pada pasien klinik ortodonti RSKGM FKG UI memiliki proporsi lebih besar ke kiri dibandingkan ke kanan dengan komponen skeletal dalam arah vertikal lebih besar dibandingkan arah tranversal. Sedangkan pada arah transversal diperoleh wajah sisi kiri lebih besar dibandingkan sisi kanan. Selain itu, asimetri dental lebih sering terjadi pada garis tengah gigi rahang bawah dibandingkan atas.Kata Kunci: Asimetri wajah, skeletal, dental, sefalometri postero-anterior, Analisis Grummon

---

ABSTRACTFacial asymmetry affects people rsquo s attractiveness. Therefore, it is important to know facial asymmetry based on the skeletal and dental components regarding the diagnosis and treatment plan. This study is to describe facial asymmetry based on skeletal and dental components in patients at orthodontic specialist clinic of RSKGM FKG UI. It is descriptive using secondary data from the tracing of postero anterior cephalograms of patients aged 14 years 4.2 months for male and 11 years 6.24 months for female with Grummon rsquo s Analysis. This study showed the proportion of asymmetric direction based on menton, maxillary midline, and mandibular midline deviation consist of 27 samples 58.7 tend to the left side while 19 samples 41.3 tend to the right side. The skeletal component found in vertical direction has a larger mean value difference than in transverse direction. The mean value difference is greater in the midline of mandibular teeth than the maxillary teeth. In conclusion, the proportion of facial asymmetry direction in patient at orthodontic specialist clinic of RSKGM FKG UI is greater to the left side than to the right side with skeletal component in greater vertical direction than transverse direction. While in transverse direction, it is obtained that left side of the face is greater than the right side. In addition, dental asymmetry is more common in the midline of mandibular teeth than maxillary teeth.Keywords facial asymmetry, skeletal, dental, postero anterior cephalometric, Grummon rsquo s Analysis"

"Latar Belakang : Anomali gigi dapat menyebabkan berbagai masalah fungsional seperti, maloklusi, meningkatkan resiko karies, dan mengganggu estetika. Tingkat kejadian anomali gigi di Indonesia, masih belum banyak diteliti. Berdasarkan hal tersebut, maka penting untuk melakukan identifikasi untuk memperoleh data frekuensi distribusi anomali gigi pada radiograf panoramik di RSKGM FKG UI. Tujuan : Mendapatkan data frekuensi distribusi anomali gigi berdasarkan usia dan jenis kelamin pada radiograf panoramik di RSKGM FKG UI. Metode : Penelitian ini merupakan studi cross-sectional dengan total sampel 367 radiograf panoramik. Radiograf dievaluasi dan diinterpretasi oleh dua orang observer untuk mengidentifikasi anomali gigi sesuai klasifikasi berdasarkan anomali jumlah (gigi supernumerari), ukuran (makrodonsia dan mikrodonsia), erupsi (transposisi), serta morfologi (fusi, concrescence, geminasi, taurodonsia, dilaserasi, dens invaginatus, dens evaginatus, molar incisor malformation (MIM) , amelogenesis imperfecta, dentinogenesis imperfecta, dentin dysplasia, regional odontodisplasia, enamel pearl, talon cusp, dan congenital sifilis). Data usia, jenis kelamin, dan hasil interpretasi radiograf panoramik dicatat. Selanjutnya, dilakukan uji reliabilitas menggunakan uji Kappa untuk data kategorik dan uji ICC untuk data numerik. Hasil : Dari total sampel 367 radiograf pada rentang usia 6-79 tahun ditemukan 133 (36,2%) radiograf panoramik dengan anomali gigi, sebanyak 1-4 kasus pada setiap radiograf. Jumlah seluruh anomali gigi yang ditemukan adalah 395 kasus. Anomali gigi terbanyak ditemukan pada rentang usia 16-25 tahun. Berdasarkan klasifikasi, frekuensi distribusi anomali gigi yang ditemukan, secara berurutan yaitu anomali morfologi (63,15%), ukuran (32,33%), jumlah (18,05%), dan erupsi (7,52%). Jenis anomali morfologi gigi yang paling banyak ditemukan adalah dilaserasi (33,83%), anomali ukuran adalah mikrodonsia (32,05%), dan anomali jumlah adalah gigi supernumerari (23,64%). Berdasarkan jenis kelamin, frekuensi distribusi anomali gigi ditemukan lebih banyak pada laki-laki (45,83%) dibanding perempuan (31,87%). Anomali gigi yang paling banyak ditemukan pada laki-laki adalah gigi supernumerari, concrescence, dens invaginatus dan enamel pearl. Sedangkan, anomali gigi yang paling banyak ditemukan pada perempuan adalah makrodonsia, mikrodonsia, transposisi, geminasi, taurodonsia, dilaserasi, dens evaginatus, molar-incisor malformation (MIM), dan talon cusp. Kesimpulan : Prevalensi anomali gigi pada radiograf panoramik yang ditemukan pada penelitian ini cukup tinggi. Proporsi anomali gigi lebih tinggi ditemukan pada laki-laki dibandingkan perempuan.

---

Background : Dental anomalies can affect various functional problems such as, malocclusion, increase the risk of caries, and aesthetics problem. Incidence rate of dental anomalies in Indonesia has not yet been widely studied. Based on this, it is important to identification to get data frequency distribution of dental anomalies on panoramic radiographs at RSKGM FKG UI. Objective : To get data frequency distribution of dental anomalies based on age and gender in panoramic radiograph at RSKGM FKG UI. Method : This study is a cross-sectional study with total sample 367 panoramic radiographs. Radiographs were evaluated and interpreted by two observers to identify dental anomalies according to classification anomaly by number (supernumerary teeth), size (macrodontia and microdontia), eruption (transposition), and morphology (fusion, concrescence, gemination, taurodontisme, dilaceration, dens invaginatus, dens evaginatus, molar incisor malformation (MIM) , amelogenesis imperfecta, dentinogenesis imperfecta, dentin dysplasia, regional odontodisplasia, enamel pearl, talon cusp, and congenital syphilis). Data on age, gender, and interpretation of panoramic radiographs result were recorded. Reliability test were performed using Kappa test for categoric data and ICC test for numeric data. Result : From a total sample of 367 radiographs in the age range 6-79 years, 133 (36.2%) panoramic radiographs with dental anomalies were found, 1-4 cases in each radiograph. The total of all dental anomalies in were 395 cases. Based on classification, frequency distribution of dental anomalies found, respectively, are anomaly of morphology (63,15%), size (32,33%), number (18,05%), and eruption (7,52%). The most common type of anomaly of morphology was dilaceration (33,83%), anomaly of number was microdontia (32,05%), and anomaly of number was supernumerary tooth (23,64%). Based on gender, frequency distribution of dental anomalies were found higher 45,83% in male than 31,87% in female. The most common dental anomalies found in men are supernumerary tooth, concrescence, dens invaginatus and enamel pearl. Meanwhile, the most common dental anomalies found in women are macrodontia, microdontia, transposition, gemination, taurodontisme, dilaceration, dens evaginatus, molar-incisor malformation (MIM), and talon cusp. Conclusions : The prevalence of dental anomalies on panoramic radiographs found in this study is quite high. A higher proportion of dental anomalies was found in men than women."

"Latar Belakang: Persaingan bisnis di berbagai industri termasuk industri rumah sakit yang semakin ketat mengharuskan rumah sakit memberikan perhatian pada kompetisi. Pasien tidak hanya mencari harga yang kompetitif dan layanan yang baik saja, namun juga menginginkan experience yang mengesankan ketika berinteraksi dengan layanan yang diberikan. Selain itu rumah sakit sebagai penyedia pelayanann jasa juga tidak mungkin luput dari kegagalan pelayanan. Kegagalan pelayanan yang tidak segera diatasi dapat menyebabkan customer defection. Dalam menumbuhkan minat masyarakat menggunakan layanan di rumah sakit, menjaga eksistensi serta fungsinya sebagai wahana pendidikan FKG UI, dan bersaing di pasar industri kesehatan, RSKGM FKG UI perlu melakukan upaya meningkatkan loyalitas pasien lama dan menarik minat pasien baru dengan customer experience dan complaint handling yang baik agar pasien-pasien yang pernah berobat ke RSKGM FKG UI tetap memilih RSKGM FKG UI sebagai fasilitas pelayanan kesehatan gigi dan mulut Tujuan: Penelitian ini bertujuan untuk mengetahui hubungan antara customer experience dan complaint handling terhadap loyalitas pasien rawat jalan di RSKGM FKG UI Metode: Penelitian bersifat kuantitatif dengan pendekatan cross-sectional. Data primer diperoleh dari pengisian kuesioner online oleh 115 orang pasien rumah sakit. Customer experience dinilai dari aspek sense, feel, think, act, dan relate. Complaint Handling dinilai dari aspek timeliness, facilitation, redress, apology, credibility, dan attentiveness. Hasil: Hasil analisis menunjukkan terdapat korelasi kuat antara customer experience terhadap loyalitas pasien di RSKGM FKG UI dengan aspek customer experience yang paling berhubungan dengan loyalitas adalah aspek act (tindakan) dan relate (hubungan). Sedangkan terdapat korelasi lemah antara complaint handling terhadap loyalitas pasien di RSKGM FKG UI. Kesimpulan: Peningkatan kualitas layanan, komunikasi yang baik, keterlibatan pasien, dan upaya untuk memahami kebutuhan pasien melalui pemahaman customer experience dan compaint handling dapat membantu membangun hubungan yang kuat dan berkelanjutan dengan pasien, yang akan memperkuat loyalitas mereka terhadap rumah sakit. Oleh karena itu diperlukan strategi untuk untuk meningkatkan customer experience dan complaint handling di rumah sakit melalui Customer Experience Management (CEM) dan Customer Relationship Management (CRM) yang sesuai dengan kebutuhan pasien.

---

Background: Business competition in various industries including the hospital industry is getting tougher requiring hospitals to pay attention to the competition. Patients are not only looking for competitive prices and good services, but also want a memorable experience when interacting with the services provided. In addition, hospitals as service providers are also unlikely to escape service failures. Service failures that are not immediately resolved can cause customer defection. In fostering public interest in using hospital services, maintaining its existence and function as a vehicle for FKG UI education, and competing in the health industry market, RSKGM FKG UI needs to make efforts to increase the loyalty of old patients and attract new patients with good customer experience and complaint handling so that patients who have been treated at RSKGM FKG UI continue to choose RSKGM FKG UI as a dental and oral health service facility. Objectives: This study aims to determine the relationship between customer experience and complaint handling on outpatient loyalty at RSKGM FKG UI Methods: The research is quantitative with a cross-sectional approach. Primary data was obtained from filling out an online questionnaire by 115 hospital patients. Customer experience is assessed from the aspects of sense, feel, think, act, and relate. Complaint Handling is assessed from the aspects of timeliness, facilitation, redress, apology, credibility, and attentiveness. Results: The results of the analysis show that there is a strong correlation between customer experience and patient loyalty at RSKGM FKG UI with aspects of customer experience that are most related to loyalty are aspects of act and relate. Meanwhile, there is a weak correlation between complaint handling and patient loyalty at RSKGM FKG UI. Conclusion: Improved service quality, good communication, patient engagement, and efforts to understand patient needs through understanding customer experience and complaint handling can help build strong and sustainable relationships with patients, which will strengthen their loyalty to the hospital. Therefore, strategies are needed to improve customer experience and complaint handling in hospitals through Customer Experience Management (CEM) and Customer Relationship Management (CRM) in accordance with patient needs."

"[Kehilangan gigi dapat digantikan dengan gigi tiruan jembatan (GTJ) ataupun gigi tiruan sebagian lepasan (GTSL). Menurut berbagai penelitian pemilihan jenis gigi tiruan tersebut dipengaruhi oleh jenis kelamin, usia, pekerjaan, motivasi pasien dan lokasi kehilangan gigi, namun belum terdapat penelitian yang meneliti faktor tersebut di Klinik Integrasi RSKGM FKG UI yang merupakan salah satu penyedia jasa perawatan gigi tiruan yang cukup besar di Jakarta, sehingga perlu dilakukan penelitian serupa di Klinik Integrasi RSKGM FKG UI. Desain penelitian ini adalah potong lintang, menggunakan 265 rekam medik pasien yang diolah dengan piranti lunak SPSS versi 17 menggunakan uji Chi-Square. Hasil penelitian menunjukkan bahwa secara statistik, tidak terdapat hubungan bermakna antara jenis kelamin dengan pemilihan jenis gigi tiruan (p=0,395), namun sebaliknya terdapat hubungan bermakna antara usia (p=0,005), pekerjaan (p=0,000), motivasi pasien (p=0,038), dan lokasi kehilangan gigi (p=0,000) dengan pemilihan jenis gigi tiruan.

---

Missing teeth could be replaced either by bridge or removable partial denture. Based on some researches, the treatment decision is influenced by gender, age, occupation, motivation and location of missing teeth, yet there hasn?t any research conducted at Integration Clinic of RSKGM FKG UI as one of big providers for prosthetic treatment in Jakarta, then there should be a research to analyze those factors at RSKGM FKG UI. The design of this study is cross sectional study, using 265 patients` medical records which statistically analyzed by (SPSS) version 17 using Chi-square test. It was found that statistically, gender had no significant relationship with the treatment decision (p=0,395). In contrary, age (p=0,005), occupation (p=0,000), patient`s motivation (p=0,038) and location of missing teeth (p=0,000) had siginificant relationship with the treatment decision.;Missing teeth could be replaced either by bridge or removable partial denture. Based on some researches, the treatment decision is influenced by gender, age, occupation, motivation and location of missing teeth, yet there hasn?t any research conducted at Integration Clinic of RSKGM FKG UI as one of big providers for prosthetic treatment in Jakarta, then there should be a research to analyze those factors at RSKGM FKG UI. The design of this study is cross sectional study, using 265 patients` medical records which statistically analyzed by (SPSS) version 17 using Chi-square test. It was found that statistically, gender had no significant relationship with the treatment decision (p=0,395). In contrary, age (p=0,005), occupation (p=0,000), patient`s motivation (p=0,038) and location of missing teeth (p=0,000) had siginificant relationship with the treatment decision, Missing teeth could be replaced either by bridge or removable partial denture. Based on some researches, the treatment decision is influenced by gender, age, occupation, motivation and location of missing teeth, yet there hasn’t any research conducted at Integration Clinic of RSKGM FKG UI as one of big providers for prosthetic treatment in Jakarta, then there should be a research to analyze those factors at RSKGM FKG UI. The design of this study is cross sectional study, using 265 patients` medical records which statistically analyzed by (SPSS) version 17 using Chi-square test. It was found that statistically, gender had no significant relationship with the treatment decision (p=0,395). In contrary, age (p=0,005), occupation (p=0,000), patient`s motivation (p=0,038) and location of missing teeth (p=0,000) had siginificant relationship with the treatment decision]"