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"INTERNET MARKETING, 3RD EDITION provides comprehensive coverage of the rapidly changing field of Internet marketing that is timely and relevant. It relies on extant marketing theory where appropriate and introduces many conceptual frameworks to structure student understanding of Internet marketing issues. Above all, it works on the premise that the Internet--whether used as a medium of communication or as a channel of distribution--is only one component of the contemporary marketer's arsenal. The key issue facing marketers today is how to best integrate this powerful new component, continuing developments in Internet marketing into their strategies and media plans. That ongoing challenge represents the essential theme of this text."

"Penelitian ini membahas tentang kegiatan business coaching Bisnis di UKM BING KOPI yang merupakan unit bisnis yang bergerak di bidang Makanan dan Minuman, khususnya minuman dalam bentuk kopi yang berlokasi di Jakarta. Tujuan dari business coaching dan penulisan tesis ini adalah untuk membantu menerapkan strategi promosi dan meningkatkan suasana toko di BING KOPI UKM dalam rangka meningkatkan penjualan produk kopi. Serangkaian wawancara terstruktur dan observasi dilakukan dengan pemilik UKM BING KOPI dan temuan menunjukkan bahwa ada tiga masalah utama yang dihadapi oleh UKM BING KOPI saat ini, yaitu masalah suasana toko yang tidak mendukung, kurangnya promosi strategi, dan program untuk mempertahankan konsumen yang dimiliki oleh UMKM saat ini belum dapat berjalan secara optimal. Permasalahan tersebut dapat diperbaiki dengan cara-cara berikut: 1) Mengubah store atmopshere outlet BING KOPI, 2) Menerapkan metode promosi offline advertising dalam bentuk bentuk flyer, 3) Mengembangkan strategi promosi yang dimiliki oleh UMKM BING KOPI dalam bentuk content marketing.

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This study discusses the Business Coaching activities at BING KOPI SMEs which are business units engaged in the field of Food and Beverages, especially beverages in the form of coffee, located in Jakarta. The purpose of the business coaching and writing of this thesis is to help implement the promotion strategy and improve the store atmosphere at BING KOPI SMEs in order to increase sales of coffee products. A series of structured interviews and observations were conducted with the owners of BING KOPI SMEs and the findings show that there are three main problems faced by BING KOPI SMEs at this time, namely the

problem of store atmosphere that is not supportive, the lack of promotion strategies, and programs to retain consumers owned by SMEs when This has not been able to run optimally. This can be corrected in the following ways: 1) Improving the store atmosphere of BING KOPI outlets, 2) Implementing promotional methods in the form of offline advertising in the form of flyers, 3) Developing promotional strategies owned by BING KOPI in the form of content marketing."

"Pandemi COVID-19 sangat berdampak ke UMKM di Indonesia. BanyaknyaUMKM di Indonesia yang mengalami penurunan pendapatan akibat adanyaPandemi COVID-19 menjadikan UMKM harus berkerja lebih keras untuk dapatbertahan dalam pandemi COVID-19 ini. Salah satu UMKM yaitu Warung SopAyam Mbah Min bergerak di Industri kuliner yang menawarkan Sop Ayam KhasKlaten di daerah Galaxy, Bekasi. Penelitian ini dilakukan dengan metode BusinessCoaching, penelitian kualitatif dan data yang didapatkan berdasarkan hasilobservasi, survey serta wawancara mendalam. Terdapat beberapa metode analisisyang digunakan untuk mencapai tujuan penelitian antara lain Business ModelCanvas (BMC), analisis Porter’s Five Forces, analisis PESTEL, Bauran PemasaranJasa, analisis VRIO, analisis SWOT, analisis TOWS, dan analisis GAP. Hasilmenunjukan bahwa UMKM belum maksimal dalam menerapkan kegiatan promosidan belum menjalin hubungan dengan pelanggan. Maka solusi yang diambil untukmasalah tersebut yaitu dengan merancang bauran promosi dan pembentukandatabase marketing. Elemen bauran promosi yang diimplementasi yaitu salespromotion dan digital/internet marketing. Pengimplementasian rancangan bauranpromosi berupa promosi potongan harga yang dilakukan secara offline maupunonline yang disebarkan melalui media Instagram UMKM. Pembentukan databasemarketing dilakukan dengan pengumpulan database pelanggan. Hasil implementasimenunjukan adanya kenaikan penjualan pada UMKM selama pandemi COVID-19berlangsung.

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The COVID-19 pandemic has a profound impact on MSMEs in Indonesia.

The number of MSMEs in Indonesia has experienced a decline in income due to the

COVID-19 Pandemic, making MSMEs have to work harder to survive this COVID-

19 pandemic. One of the MSMEs, namely Warung Sop Ayam Mbah Min, is

engaged in the culinary industry which offers Klaten Typical Chicken Soup in the

Galaxy area, Bekasi. This research was conducted using the Business Coaching

method, qualitative research and data obtained based on observations, surveys and

in-depth interviews. There are several analytical methods used to achieve the

research objectives, including the Business Model Canvas (BMC), Porter's Five

Forces analysis, PESTEL analysis, Service Marketing Mix, VRIO analysis, SWOT

analysis, TOWS analysis, and GAP analysis. The results show that MSMEs have

not been maximal in implementing promotional activities and have not established

relationships with customers. So the solution taken for this problem is by designing

a promotional mix and establishing database marketing. The elements of the

promotional mix that are implemented are sales promotion and digital / internet

marketing. Implementation of the promotional mix design in the form of discounted

promotions carried out offline and online which is spread through the UMKM

Instagram media. The establishment of the loyalty program is done by collecting a

customer database. The implementation results showed an increase in sales to MSMEs during the COVID-19 pandemic."

"ABSTRAKTujuan dari penelitian ini adalah untuk menganalisis bagaimana karakteristik saluran mempengaruhi sikap konsumen multi-saluran terhadap saluran online dan offline dalam mencari informasi dan membeli produk. Convenience sampling digunakan untuk penelitian ini. Data survei dikumpulkan dari 587 konsumen multichannel yang mencakup 438 konsumen online ke offline dan 149 konsumen offline ke online. Hipotesis penelitian diperiksa menggunakan analisis regresi berganda. Temuan penelitian menunjukkan bahwa ada beberapa karakteristik saluran yang mempengaruhi sikap konsumen terhadap saluran online dan offline. Selain itu, saya menemukan beberapa perbedaan antara konsumen online offline dan offline konsumen online terkait dengan karakteristik saluran yang mempengaruhi sikap konsumen. Temuan penelitian dapat digunakan oleh manajer pemasaran untuk mengembangkan program pemasaran untuk membangun sikap konsumen yang positif terhadap saluran yang akan digunakan untuk mencari informasi produk dan membeli produk. Implikasi dan rekomendasi manajerial terkait dengan temuan ini dibahas untuk penelitian lebih lanjut.

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ABSTRACTThe purpose of this study is to analyze how channel characteristics affect multi-channel consumer attitudes towards online and offline channels in finding information and buying products. Convenience sampling was used for this study. Survey data were collected from 587 multichannel consumers which included 438 online to offline consumers and 149 offline to online consumers. Research hypotheses were examined using multiple regression analysis. The research findings show that there are several channel characteristics that influence consumer attitudes towards online and offline channels. In addition, I found some differences between online consumers offline and online consumers offline related to channel characteristics that influence consumer attitudes. Research findings can be used by marketing managers to develop marketing programs to build positive consumer attitudes toward channels that will be used to find product information and buy products. Managerial implications and recommendations related to these findings are discussed for further research."

"Penelitian ini bertujuan untuk menganalisis pengaruh metode pemasaran daring dan luring terhadap penjualan alat kesehatan di Indonesia sebelum dan sesudah adanya pandemi COVID-19. Metode penelitian yang digunakan adalah kuantitatif dengan desain deskriptif analitik. Data dikumpulkan melalui sistem Customer Relationship Management (CRM) dari periode 1 April 2017 hingga 29 April 2023. Analisis data dilakukan dengan menggunakan analisis univariat dan bivariat. Hasil penelitian menunjukkan bahwa terdapat perbedaan signifikan antara jumlah dan nilai transaksi daring dan luring sebelum dan sesudah pandemi. Selain itu, preferensi konsumen dan tenaga pemasaran juga menunjukkan kecenderungan tertentu dalam memilih metode pemasaran yang digunakan. Penelitian ini memberikan kontribusi penting dalam pemahaman strategi pemasaran yang efektif di sektor kesehatan, khususnya dalam konteks disrupsi akibat pandemi.

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This research aims to analyze the impact of online and offline marketing methods on medical devices  sales in Indonesia before and after the COVID-19 pandemic present. The research method used is quantitative with a descriptive-analytic design. Data was collected through the Customer Relationship Management (CRM) system from April 1, 2017, to April 29, 2023. Data analysis was conducted using univariate and bivariate analysis. The results of the study show significant differences in the number and value of online and offline transactions before and after the pandemic. Additionally, consumer and marketing personnel preferences also showed specific trends in choosing the marketing methods used. This research provides important contributions to understanding effective marketing strategies in the health sector, particularly in the context of disruption due to the pandemic."

"Tesis ini membahas proses komunikasi online menuju offline komunitas virtual di Indonesia. Selain proses komunikasi, tesis ini juga membahas konsep 'from cyber to brother' yang terjadi dalam komunitas virtual di Indonesia. Untuk dapat mengetahui proses komunikasi online ke offline dan konsep 'from cyber to brother' yang terjadi dalam komunitas virtual di Indonesia maka digunakan studi etnometodologis dengan pendekatan interpretatif. Hasil penelitian menunjukkan bahwa terdapat dua skema dalam proses komunikasi online menuju offline yaitu skema sirkular (loop) dan spontanitas (linier). Untuk dapat menemukan konsep 'from cyber to brother' dalam komunitas virtual di Indonesia, peneliti menggunakan observasi dan wawancara mendalam terhadap anggota komunitas virtual. Hasil penelitian menunjukkan bahwa terjadi konsep 'from cyber to brother' dalam komunitas virtual di Indonesia.

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This thesis discussed the process on online to offline communication virtual community in Indonesia. Other than the process of the communication itself, this thesis also discussed the concept of 'from cyber to brother' which occured on virtual community in Indonesia. In order to found out whether the process of online to offline communication and 'from cyber to brother' concept occured on virtual community in Indonesia, therefore the author used ethnomethodology method with interpretative approach.

The result showed that there were two schemes on the process of offline to online community, which were circular scheme (loop) and spontaneous (linear). Other ways to found out the concept of 'from cyber to brother' on virtual community in Indonesia, the author engaged with the members of virtual community in terms of observation and interview. The finding showed that the concept of 'from cyber to brother' was indeed occurred on virtual community in Indonesia."