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"Penggunaan sistem informasi (SI) oleh usaha kecil menengah (UMKM) merupakan suatu hal yang menarik untuk diketahui. Sistem dan teknologi tersebut disebutkan sebagai penggerak pembangunan yang memegang peranan penting dalam pertumbuhan berkelanjutan suatu organisasi bisnis. Perangkat lunak akuntansi dan e-commerce merupakan bentuk dari penggunaan sistem informasi yang sudah banyak dikenal oleh masyarakat.Skripsi ini membahas pengaruh perangkat lunak akuntansi dan e-commerce terhadap kinerja perusahaan pada usaha mikro, kecil, dan menengah (UMKM). UMKM yang menjadi sampel dalam penelitian ini adalah UMKM yang berada di Jabodetabek. Metode yang digunakan dalam pemilihan sampel adalah nonprobabilitas dengan cara convenience sampling. Responden yang dijadikan sampel dalam penelitian ada sebanyak 30 UMKM.Hasil dari penelitian ini adalah perangkat lunak akuntansi berpengaruh positif signifikan terhadap kinerja, baik diukur melalui ROA dan ROS. Sedangkan e-commerce berpengaruh negatif tidak signifikan terhadap kinerja bila diukur dengan ROA dan berpengaruh positif tidak signifikan bila diukur dengan ROS.

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The use of information system (IS) by small and medium enterprises (SMEs) are an interesting thing to be known. The system and technology play an important role in the sustainable growth of a business organization. Accounting software and e-commerce is a form of information systems that are widely known by the public.

This thesis discusses the impact of accounting software and e-commerce on firm performance in micro, small and medium enterprises (SMEs). SMEs located in Jabodetabek area to be sampled in this study. The method used in the selection of sample is non-probability sampling (convenience sampling). There are 30 SMEs who become the sample in this study.

The results of this study are accounting software has significant positive impact on performance, whether measured by ROA and ROS. While e-commerce has no significant negative impact on performance when measured with the ROA and e-commerce has no significant positive impact on performance when measured with the ROS."

"ABSTRAKPlatform e-commerce di Indonesia -seperti Bukalapak, Tokopedia, dll- sedang berada di fase pertumbuhan yang tinggi. Pemerintah pun mulai mendorong UMKM untuk berpartisipasi ke dalam platform e-commerce karena adanya sebuah conventional wisdom bahwa hal tersebut dapat meningkatkan skala usaha dan memperluas cakupan wilayah pemasaran UMKM. Skripsi ini bertujuan untuk membuktikan kebenaran conventional wisdom tersebut. Dengan menggunakan data primer dari 170 sampel UMKM, baik yang berpartisipasi di e-commerce maupun tidak, penelitian ini juga memasukkan online marketing channel lainnya - media sosial atau website mandiri- sebagai interest variable.Dengan menggunakan estimasi logit, jumlah tenaga kerja dan omzet digunakan untuk merepresentasikan skala usaha, sedangkan jumlah wilayah pemasaran merepresentasikan cakupan wilayah pemasaran. Hasil penelitian menunjukkan bahwa e-commerce memiliki signifikansi yang rendah terhadap peningkatan omzet, sementara online marketing channel lainnya memiliki signifikansi yang tinggi. Terhadap cakupan wilayah pemasaran, partisipasi e-commerce memiliki signifikansi lebih kuat daripada online marketing channel lainnya. Namun demikian, baik partisipasi e-commerce maupun online marketing channel lainnya tidak signifikan terhadap peningkatan tenaga kerja. Secara umum, penelitian ini menyimpulkan bahwa conventional wisdom tentang e-commerce hanya sebagian saja yang benar karena efek positif pada skala usaha lebih rendah daripada online marketing channel lainnya.

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ABSTRACT

E-commerce platforms in Indonesia -such as Bukalapak, Tokopedia, etc- are at its high growth phase. The government begin to encourage MSMEs to participate in e-commerce platform as there is conventional wisdom that it could expand MSME's business scale and scope of market. This paper aims to prove whether the conventional wisdom is true. By having primary data with a sample of 170 MSMEs that participate and do not participate in e-commerce, this study also has other online marketing channels -social media or personal website- as variable of interest.

Using logit model, this study uses number of employee and sales to represent business scale and number of marketing area to represent scope of market. The results show that e-commerce has lower significance to sales enhancement, whilst online marketing channel has higher significance. Towards market scope, ecommerce participation has stronger significance than other online marketing channels. Nevertheless, both e-commerce and other online marketing channels participate on are not significant in increasing employment. Generally, this study conclude that the conventional wisdom about e-commerce is only partially true, since its positive effect on business scale is lower than the other online marketing channels."

"Dari sekian banyak cara untuk membangun brand image di dunia maya, penempatan iklan online pada suatu website telah menjadi suatu cara yang paling jitu dan paling banyak digunakan oleh para pengiklan. Meskipun penggunaannya telah sangat sering dan meluas, belum diketahui dengan jelas bahaya dan kerugian yang diakibatkan terhadap website yang menjadi host suatu iklan, khususnya dari sudut pandang pengakses situs yang dapat mempengaruhi sikap mereka atas website tersebut. Penelitian ini berusaha untuk menelaah isu tersebut dengan mengkaji lebih dalam pada aspek kongruitas iklan online terhadap sikap kinsmen. Penelitian ini menggunakan pendekatan kuantitatif dengan penggunaan regresi sederhana sebagai metode analisisnya. Data primer dikumpulkan melalui metode survey terhadap 100 responden dengan menggunakan pendekatan purposive sampling. Hasil dari penelitian ini mengindikasikan bahwa, meskipun terdapat pengaruh kongruitas iklan online terhadap sikap konsumen, pengaruh yang ditimbulkan sangatlah sedikit atau dengan kata lain tidak begitu signifikan.

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Of the many approaches to build a brand image on the internet, the placement of online advertising on the website has become one of the best way to enhance it. While the usage of online advertisement has been high and widespread, it is unclear whether the placement will cause harm or disadvantage for it's host website, especially from the way of visitor look at it in the way it could resulted in the change of their attitude towards the host website. This study addresses this issue by investigating the impact of online advertising placement and it?s congruity with the host website towards consumer attitude. This research used quantitative approach. As for the research analysis, simple regressions method was used. The primary data were collected through survey method with purposive sampling method using questionnaire given to 100 respondents. The result of this research indicate that online advertising congruity has such an insignificant impact towards consumer attitude. In addition of that, online advertising congruity indeed has some effect towards consumer attitude."

"Perkembangan teknologi terutama teknologi komunikasi yang semakin canggih, melahirkan model media-media baru yang rnakin bervariatif. Kehadiran rned1a barn ini mengubah cara masyarakat unruk mencari informasi, hiburan, dan mendidik dirinya sendiri. Sebagai media baru, internet menunjukkan penetrasi ke masyarakat paling cepat dibanding media elektronik yang lain. Semakin banyaknya mata yang tertuju ke media intemet membuat para pengiklan pun ikut melirik. Ketika sebuah media baru cepat diadopsl orong, maka arus iklan juga akan meningkat dcngan cepat. Dari berbagai referensi tercatat 15 faktor keunggulan media internet yang tidak dimiliki media tradisional. Sedangkan untuk media planning di iklan online, ada lima faktor yang bisa diperhatikan advertiser dari sisi audience size dan cost of media.Penelitian ini menemukan, faktor yang paling diperhatikan advertiser ketika beriklan di internet adalah kemudahan meng-update ketika ada infonnasi baru (97,5%) dan faktor tidak ada batasan geografis (97,5%). Untuk preferensi media online, penelitian ini menemukan faktor yang pallng diperhatikan pengikJan dalam memilih media online sebagai tempat beriklan adalah faktor besarnya audiens sebuah media seperti unique vis if or (97,5%), pageviews (94,9%) dan impression (91, 1 %). Kesimpulan dari hasil survey terhadap 79 responden yang pemah menggunakan iklan online di detik.com terlihat masih relevan dengan teori dan penelitian yang pemah diadakan sebelumnya.Begitu juga yang ditemukan pada pertanyaan tentang preferensi beriklan di media online. Sesuai dengan teori media plmming dan penelitian sebelumnya, faktor audience size masih menjadi pertimbangan utama. Namun ditemukan JUga faktor-faktor kualitatif yang bersifat subyektif dan sulit diukur juga ikut berpengaruh. Dalam pengumpulan data pendukung lewat wawancara dengan responden ditemukan faklor kepercayaan, kredibilitas media, kedekatan dengan media, dan jenis media juga diperhatikan advertiser sebagai preferensi ketika memilih media online untuk tempat beriklan.

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The development of communication technology, especially technology that highly sophisticated, delivered more types of new media. The existence of this new media changing the way people gather information, entertain, and educate themselves, As a new media, the internet penetration to the public proven faster than most other electronic media. When a new media quickly adopted by the people, then the flow of advertising will also increase quickly. From various references, listed 15 factors about the benefits to advertise on online media that not owned by others traditional media. While for the media planning on the internet, there are five factors about audience size and cost of media that can influenced the advertiser's preferences.

This research found, most popular factors considered when the advertiser choose to advertised on the internet are the internet is easy to update when there is new information (97 .5%) and the fact that the internet does not have geographical limitations (97,5%)" As for the preference in selecting online media as place to advertise. this research found that most factors considered is about the size audience1 such as unique visitor (97.5°/o), page views (94, 9%) and impressions (91.1%). Conclusions from the survey to the 79 detik.com advertisers still relevant with the theory and research that have been held previously.

The same result also found on statement about preferences in selecting online media as place to advertised. In accordance with the theory of media planning, the audience size is still be the focus consideration. But there's also influenced from qualitative factors on selecting online media. Through interviews with the respondents, this research found that trust factor, media credibility, closeness with the media. and the type of media is also considered as a preferences when selecting a media for online advertising."

"Studi ini memberikan pemahaman komprehensif tentang periklanan online UKM adopsi sebelum dan selama Pandemi Covid-19. Di antara sampel homogen bertujuan UKM di Belanda, kami menemukan bahwa sebelum pandemi, UKM masih perlu ditingkatkan tentang pengetahuan tentang manfaat potensial dari periklanan online. Manfaat, bagaimanapun, miliki menjadi lebih jelas bagi UKM di tengah pandemi. Kami menunjukkan UKM dengan manajer yang tinggi kesadaran dan periklanan online yang intens dalam lanskap kompetitif dan konsumen mereka perilaku lebih cenderung mengadopsi periklanan online; namun, UKM dengan teknologi rendah, manusia, dan sumber daya keuangan cenderung tidak melakukannya. Kami juga menemukan situs web perusahaan, social media, dan iklan video online sebagai alat periklanan online paling efektif untuk UKM. Untuk Sepengetahuan penulis terbaik, makalah ini adalah yang pertama memberikan kontribusi untuk menangkap efek Covid-19 Pandemi pada iklan online UKM di Belanda.

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This study provides a comprehensive understanding of SMEs’ online advertising adoption before and during the Covid-19 Pandemic. Among a purposive homogenous sample of SMEs in the Netherlands, we find that previous to the pandemic, SMEs still need to improve on the knowledge of the potential benefits of online advertising. The benefits, however, have become more apparent for SMEs amid the pandemic. We show that SMEs with high manager awareness and intense online advertising within their competitive landscape and consumer behavior are more likely to adopt online advertising; yet, SMEs with low technological, human, and financial resources are less likely to do so. We also find that company websites, social media, and online video advertising as the most effective online advertising tools for SMEs. To the best of the author’s knowledge, this paper is the first contributing to capture the effects of Covid-19 Pandemic on SMEs’ online advertising in the Netherlands in the NetherlandsThis study provides a comprehensive understanding of SMEs’ online advertising adoption before and during the Covid-19 Pandemic. Among a purposive homogenous sample of SMEs in the Netherlands, we find that previous to the pandemic, SMEs still need to improve on the knowledge of the potential benefits of online advertising. The benefits, however, have become more apparent for SMEs amid the pandemic. We show that SMEs with high manager awareness and intense online advertising within their competitive landscape and consumer behavior are more likely to adopt online advertising; yet, SMEs with low technological, human, and financial resources are less likely to do so. We also find that company websites, social media, and online video advertising as the most effective online advertising tools for SMEs. To the best of the author’s knowledge, this paper is the first contributing to capture the effects of Covid-19 Pandemic on SMEs’ online advertising in the Netherlands.This study provides a comprehensive understanding of SMEs’ online advertising adoption before and during the Covid-19 Pandemic. Among a purposive homogenous sample of SMEs in the Netherlands, we find that previous to the pandemic, SMEs still need to improve on the knowledge of the potential benefits of online advertising. The benefits, however, have become more apparent for SMEs amid the pandemic. We show that SMEs with high manager awareness and intense online advertising within their competitive landscape and consumer behavior are more likely to adopt online advertising; yet, SMEs with low technological, human, and financial resources are less likely to do so. We also find that company websites, social media, and online video advertising as the most effective online advertising tools for SMEs. To the best of the author’s knowledge, this paper is the first contributing to capture the effects of Covid-19 Pandemic on SMEs’ online advertising in the Netherlands.

This study provides a comprehensive understanding of SMEs’ online advertising adoption before and during the Covid-19 Pandemic. Among a purposive homogenous sample of SMEs in the Netherlands, we find that previous to the pandemic, SMEs still need to improve on the knowledge of the potential benefits of online advertising. The benefits, however, have become more apparent for SMEs amid the pandemic. We show that SMEs with high manager awareness and intense online advertising within their competitive landscape and consumer behavior are more likely to adopt online advertising; yet, SMEs with low technological, human, and financial resources are less likely to do so. We also find that company websites, social media, and online video advertising as the most effective online advertising tools for SMEs. To the best of the author’s knowledge, this paper is the first contributing to capture the effects of Covid-19 Pandemic on SMEs’ online advertising in the Netherlands."

"Penelitian ini membahas mengenai kreativitas iklan dari sisi subjektivitas khalayak, secara spesifik di bidang periklanan daring yang sedang berkembang pesat. Peneliti menggunakan riset Smith dan Yang (2004) sebagai acuan untuk memahami konsep kreativitas iklan dalam periklanan. Kreativitas iklan dalam penelitian ini juga dikaitkan dengan model Hierarchy of Effects (HOE). Penelitian ini menggunakan pendekatan kualitatif dengan paradigma konstruktivis dan strategi penelitian fenomenologi. Hasil penelitian menunjukkan bahwa responden dan informan cenderung mengingat iklan yang mereka lihat di media sosial dengan bentuk video. Sesuai dengan konsep kreativitas iklan, mereka memaknai kreativitas iklan mengacu pada aspek divergensi dan atau relevansi. Pada iklan berbentuk video, aspek divergensi harus tampil pada bagian awal supaya dapat menarik perhatian khalayak. Sedangkan aspek relevansi berkaitan dengan efektivitas penyampaian pesan promosi dari sebuah iklan. Pengalaman informan ketika berinteraksi dengan iklan daring didominasi pengalaman negatif. Internet merupakan medium dengan orientasi tujuan sehingga informan menganggap iklan daring merupakan pengganggu.

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This study discusses advertising creativity from audience subjectivity in online advertising which is the growing market of advertising. The concept of advertising creativity used in this research is taken from Smith and Yangs research (2004). Advertising creativity in this research will be associated with Hierarchy of Effects model (HOE). This is a qualitative research with constructivist paradigm. This study shows that respondent and informant tend to recall online ads that appeared in social media in form of video. In accordance with the concept of advertising creativity, they interpret creativity in an advertisement refer to divergence and relevance aspect. On video based ad, divergence aspect must shown in the beginning of the ad in order to grip attention. Meanwhile, relevance aspect is related to effectiveness of promotion message delivery to audience. Informants experience when interacting with online advertisements is dominated by negative experiences. They believe online advertisements are distraction. That is because internet is a goal-oriented medium."

"Pisang Cokelat Cakra atau disingkat Piscok Cakra merupakan usaha yang bergerak di bidang kuliner dengan produk utama pisang cokelat. Piscok Cakra mengembangkan usaha dengan membuka gerai di Kota Bandung setelah sebelumnya mempunyai gerai di Kota Sukabumi dan Kabupaten Bogor. Gerai di Kota Bandung mengalami masalah yaitu sulit bersaing dan penjualan yang tidak sesuai harapan. Untuk mengatasi masalah tersebut, business coaching pada Piscok Cakra untuk penulisan karya tulis ini setelah dilakukan pemetaan dan analisisi kondisi pada gerai di Kota Bandung berfokus pada Penetrasi pasar melalui peningkatan pelanggan 'dine-in', pengembangan rasa produk Piscok Cakra dan makanan serta minuman lain bagi pelanggan 'dine-in', dan pengembangan promosi melalui media sosial. Setelah dilakukan business coaching, Piscok Cakra mempunyai rancangan gerai dan pemanfaatan lokasi yang lebih efektif, pengembangan rasa produk makanan minuman, dan perencanaan pelaksanaan promosi melalui media sosial akan dilaksanakan dengan menggunakan platform Instagram dan akan dilaksanakan pada saat yang dianggap paling efektif.

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Pisang Cokelat Cakra or Piscok Cakra is a culinary business with the main products of Fried Banana with liquid chocolate filling. Piscok Cakra expand the business by opening outlets in the city of Bandung after previously having outlets in the city of Sukabumi and Bogor District. Outlet in Bandung encountered problems that is difficult to compete and below-expectations sales. After the mapping and the analysis of condition, to overcome these problems, business coaching on Piscok Cakra at Bandung outlet focus on market penetration through increased customer at "dine-in" service, the development of Piscok Cakra's product (foods and drinks), and the promotion through social media Having done business coaching, Piscok Cakra have a booth design and more effective utilization of the location, product development, and plan of promotion implementation through social media will be on Instagram platform and will be held at the time considered the most effective."

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Pertumbuhan e-commerce di Indonesia menunjukkan peningkatan yang signifikan dan sektor fashion menjadi salah satu kategori terbesar dalam penjualan online. Intensi repurchase dan WOM adalah dua faktor penting yang menentukan keberhasilan jangka panjang dan profitabilitas platform e-commerce. Penelitian ini bertujuan untuk menganalisis faktor-faktor yang mempengaruhi intensi repurchase dan WOM pada e-commerce fashion, khususnya Zalora. Metode penelitian yang digunakan adalah pendekatan kuantitatif dengan desain deskriptif konklusif dengan metode non-probability purposive sampling. Data dikumpulkan melalui kuesioner yang disebarkan kepada 235 responden yang merupakan pengguna aktif Zalora dari generasi Y dan Z. Analisis data dilakukan menggunakan Structural Equation Modeling (SEM) dengan metode Partial Least Squares (PLS). Hasil penelitian menunjukkan bahwa Cash on Delivery, Reputation, dan Information memiliki pengaruh yang signifikan terhadap Customer Trust tetapi Return Policy Leniency tidak memiliki pengaruh yang signifikan. Reputation berserta Product Availability dan Timely Product Delivery juga memiliki pengaruh yang signifikan terhadap Customer Satisfaction tetapi Information dan Shipment Condition tidak memiliki pengaruh yang signifikan. Sementara Customer Trust dan Customer Satisfaction memiliki hubungan yang signifikan terhadap Repurchase dan WOM Intention.

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The growth of e-commerce in Indonesia has shown a significant increase, and the fashion sector has become one of the largest categories in online sales. Repurchase intention and WOM are two important factors that determine the long-term success and profitability of e-commerce platforms. This study aims to analyze the factors that influence repurchase intention and WOM in fashion e-commerce, specifically Zalora. The research method used is a quantitative approach with a descriptive conclusive design and a non-probability purposive sampling method. Data were collected through questionnaires distributed to 235 respondents who are active Zalora users from generations Y and Z. Data analysis was conducted using Structural Equation Modeling (SEM) with the Partial Least Squares (PLS) method. The results of the study indicate that Cash on Delivery, Reputation, and Information have a significant influence on Customer Trust, but Return Policy Leniency does not have a significant influence. Reputation, along with Product Availability and Timely Product Delivery, also have a significant influence on Customer Satisfaction, but Information and Shipment Condition do not have a significant influence. Meanwhile, Customer Trust and Customer Satisfaction have a significant relationship with Repurchase and WOM Intention.

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