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"ABSTRAKPenelitian ini dilakukan di salah satu kantor layanan Bank MS, KC XYZ, sebuahperusahaan perbankan syariah terbesar di Indonesia. Bank merupakan salah satuperusahaan yang sangat mengandalkan kualitas pengetahuan pegawainya,knowledge-intensive firms. Perusahaan ini mengandalkan pengetahuan parapegawainya untuk memperbaharui produk dan jasa, merubah sistem dan struktur,serta mengkomunikasikan solusi atas masalah-masalah yang dihadapi olehkonsumen. Pengetahuan merupakan produk dari proses double-loop learning padasuatu organisasi. Organisasi yang menerapkan single dan double-loop learningadalah learning organization. Dengan demikian, untuk memenangkan persainganbisnis di industri perbankan dan menjaga kesinambungan kinerjanya, sebuah bankharus menjelma menjadi organisasi yang menerapkan budaya pembelajaran.Program intervensi untuk mengoptimalkan budaya pembelajaran adalah programindividual development plan dan program komunitas saling berbagi denganpenekanan pada kebutuhan pemenuhan pengetahuan penting melalui Communityof Practice. Kedua program intervensi ini mengandalkan peran para manajersebagai knowledge facilitator yang akan membantu dan mempercepat prosespembelajaran seluruh pegawainya.

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ABSTRACTThe research was conducted in one of the branches of MS Bank (XYZ Branch)which is the Indonesia's largest Islamic banking. It is obvious that bank reliesheavily on the quality of employees knowledge and knowledge-intensive. Bankrelies on the knowledge of their employees to renew products and services,change the systems and structures, as well as communicate the solutions of theproblems faced by customers to the employees. Knowledge is product of bothsingle-loop and double-loop learning in an organization. Organization thatimplements single-loop and double-loop learning can be addressed to as alearning organization. In order to win the tough competition and to sustain its highperformance, a bank must apply a learning culture. Intervention program tooptimize the learning culture of the XYZ Branch was chosen. This culture focuseson the individual development program and community sharing program wichemphasizes obtaining the crucial knowledge through Community of Practices.These intervention programs rely much on the manager role as a knowledgefacilitator in supporting and accelerating the learning process to all theirsubordinates."

"Inovasi model bisnis dibutuhkan oleh perusahaan khususnya untuk menghadapi lingkungan bisnis yang tidak pasti. Dengan inovasi model bisnis perusahaan dapat mencipta nilai lebih bagi konsumen baik melalui inovasi dalam hal target pasar, produk yang ditawarkan maupun rantai nilai industrinya. Diharapkan inovasi model bisnis dapat menuju model bisnis sebagai platform yang adaptif dimana inovasi dilakukan bersama-sama melibatkan mulai dari pemasok bahan baku, proses produksi, saluran distribusi serta konsumen akhir. Namun, walau inovasi model bisnis penting, banyak perusahaan mengalami kesulitan melakukannya. Untuk itu dibutuhkan suatu studi deskripsi dan eksplanasi terhadap perusahaan yang berhasil untuk menjelaskan bagaimana dan mengapa mereka dapat melakukan inovasi model bisnis.Penelitian ini bertujuan untuk mengungkapkan bagaimana peran pembelajaran organisasi dan budaya organisasi dalam mendorong terjadinya inovasi model bisnis di perusahaan. PT. Njonja Meneer dipilih sebagai unit analisis karena walaupun perusahaan jamu ini berada dalam industri kesehatan dengan campur tangan pemerintah sangat ketat dan disertai perubahan perilaku pasar maupun rusaknya citra jamu akibat jamu yang mengandung bahan kimia obat, PT. Njonja Meneer tetap mampu bertumbuh. Berdasarkan protokol studi kasus yang telah disusun maka dilakukan wawancara mendalam dan focus group discussion terhadap pemilik PT. Njonja Meneer, tim pengembangan, dan distributor tunggal.Hasil penelitian ini mengungkapkan nexus antara pembelajaran organisasi, budaya organisasi, inovasi model bisnis dan kinerja perusahaan. Tahapan inovasi model bisnis yang terjadi diuraian berdasarkan Business Model Framework (Chesbrough, 2007). Kemudian diuraikan pula komponen-komponen model bisnis yang berperan pada masing-masing tahap inovasi model bisnis hingga menghasilkan kinerja.Penelitian ini juga memberikan fakta tentang adanya paradoks budaya organisasi. Paradoks ini dipicu oleh adanya perubahan besar dalam lingkungan eksternal perusahaan. Paradoks ini kemudian memunculkan fenomena supply chain discontent yang memunculkan hambatan menuju model bisnis sebagai platform yang adaptif. Untuk mengatasi permasalahan paradoks budaya organisasi maka disarankan agar perusahaan keluarga mengadopsi perspektif pemangku kepentingan serta skema untuk mengatasi persoalan supply chain discontent. Penelitian ini memberikan kontribusi teoritis, proposisi maupun kontribusi manajemen terhadap perusahaan. Beberapa keterbatasan penelitian serta usulan penelitian lebih lanjut juga diungkapkan.

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Business model innovation is needed especially to cope business environment's uncertainty. Business model innovation helps firm to create more value for their customer through innovation in term of target segment, product offering, and also industrial value chain.Through business model innovation, firm aims to get business model as an adaptif platform where innovation is done by firm along with their supply chain system. But, even business model innovation is so important, many firms were not able to implement it. Then, there is a need for a description and explanation study from a successful company to reveals how and why they conduct business model innovation.

This study aims to reveals how organizational learning and organizational culture could empower firm to conduct business model innovation. PT. Njonja Meneer is chosen as unit analysis. Even jamu industry were ruled aggressively by government and there were also many unfavorable situation such as customer behavior changing in consuming jamu and negative perception about jamu according to jamu that contained drug chemicals, PT. Njonja Meneer still able to grow. Based on a case study protocol, this study conducted in-depth interviews and focus group discussions toward the owner of PT. Njonja Meneer, development team and also their sole distributor.

This study revealed the nexus of organizational learning, organizational culture, business model innovation and firm’s performance. Stages of business model innovation are described by the business model framework (Chesbrough, 2007). Then, I elaborated the components of business model that plays important role in each stage of business model innovation to produce performance.

It also revealed facts that there were organizational culture paradox. This paradox is triggered by fundamental change in external business environment. Then, it brought up supply chain discontent issue that hampered firm’s effort to get business model as an adaptive platform. To cope with this culture paradox, company is advised to implement a stakeholder perspective as well as a scheme to solve supply chain discontent issue. Moreover, this study concluded some theoretical contributions, propositions as well as managerial contributions. Some research limitations and further research suggestions also be mentioned."

"Penelitian tesis ini dilakukan di Organisasi Nirlaba XYZ, yang bekerja untuk memperbaiki kualitas pendidikan di Indonesia. Tantangan yang dihadapi organisasi ini adalah untuk membangun budaya pembelajaran organisasi agar bisa mencapai tujuan-tujuan strategisnya. Penelitian ini adalah penelitian korelasional dengan desain non-eksperimental. Hasil penelitian menunjukkan bahwa faktor yang mempengaruhi budaya pembelajaran organisasi di XYZ adalah tools dan teknologi untuk berbagi pengetahuan dan perceived behavioral control. Untuk meningkatkan budaya pembelajaran organisasi di Organisasi Nirlaba XYZ, peneliti merekomendasikan intervensi berupa workshop tentang solusi tools dan teknologi untuk berbagi pengetahuan serta pelatihan manajemen waktu untuk meningkatkan faktor perceived behavioral control.

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This research is conducted in the Organization XYZ; it is a not-for-profit organization working to improve the quality of education in Indonesia. The challenge faced by the organization is to build an organizational learning culture in order to achieve its strategic objectives. The research is a correlational research with a non-experimental design. The result shows that the factors affecting organizational learning culture in XYZ are tools and technology for knowledge sharing and perceived behavioral control. As interventions to improve organizational learning culture in XYZ, the researcher recommends a workshop on tools and technology for knowledge sharing in XYZ and time management training to increase perceived behavioral control among the staff."

"Dalam era persaingan yang sangat ketat dan akselerasi perubahan lingkungan usaha yang begitu tinggi seperti sekarang ini, perusahaan dituntut untuk mampu rnenyesuaikan diri dengan perkenibangan agar mampu bertahan dan memenangkan persaingan. Salah satu Cara untuk mencapai kondisi seperti itu adalah melakukan transformasi organisasi menuju Learning Organization. Learning Organization telah mulai didiskusikan dalam berbagai literatur sekitar tahun 1990an. Belakangan ini, telah banyak perusahaan yang menerapkan konsep Learning Organization. Honda, Motorolla, Samsung, Canon merupakan perusahaan pelopor dalam mengembangkan Learning Organization.Learning Organization yang dikembangkan melalui sistem organisasi secara keseluruhan telah didefinisikan dari berbagai prespektif oleh beberapa ahli. Dari berbagai pandangan para ahli tersebut disebutkan bahwa Learning Organization merupakan iklim organisasi yang mampu mendorong dan mempercepat individu dan kelompok untuk belajar.Penelitian dilakukan di Bank X, bank dengan aset terbesar di Indonesia dengan jumlah karyawan lebih dari 20.000 orang yang tersebar di seluruh wilayah Indonesia. Perusahaan telah melakukan berbagai upaya guna mendukung proses pembelajaran bagi karyawannya yang memakan waktu, biaya dan tenaga. Mengingat hal tersebut maka perlu dilakukan evaluasi guna mengetahui apakah perusahaan telah menerapkan seluruh dimensi Learning Organization pada level individu, kelompok dan organisasional, apakah ada perbedaan pandangan diantara karyawan terhadap dimensi Learning Organization di dalam perusahaan dan apakah penerapan Learning Organization telah dipahami secara merata oleh seluruh karyawan di semua level sehingga upaya perusahaan untuk mendorong proses pembelajaran di perusahaan dapat dimanfaatkan secara optimal.Untuk mendapatkan gambaran tentang penerapan Learning Organization di Bank X maka penelitian ini menggunakan pendekatan deskriptif. Penelitian dilakukan dengan cara survei melalui kuesioner, observasi, wawancara dan Focus Group Discussion. Hasil penelitian menyimpulkan bahwa organisasi dinilai telah menerapkan seluruh dimensi Learning Organization untuk seluruh anggotanya, yaitu Continuous Learning, Inquiry & Dialogue, Team Learning, Empowerment, Embedded System, System Connection dan Strategic Leardership. Dari hasil penelitian diketahui bahwa tidak ada perbedaan yang signifikan dalam menilai setiap dimensi Learning Organization oleh karyawan di semua level. Berdasarkan hasil Focus Group Discussion, keinginan karyawan untuk memanfaatkan fasilitas yang disediakan perusahaan guns mendukung proses menuju Learning Organization masih tergolong rendah. Hal ini diketahui dari minat akses ke portal Knowledge Center, pemanfaatan modul eLearning, pemanfaatan perpustakaan dan fasilitas-fasilitas pembelajaran lainnya yang belum dilaksanakan secara optimal oleh karyawan. Hal ini dimungkinkan karena program pencerahan atau sosialisasi tentang fasilitas-fasilitas organisasi untuk mendukung terciptanya Learning Organization di Bank X belum menyentuh seluruh karyawan karena terutama ditujukan kepada manager lini menengah ke atas. Permasalahan ini disadari sebagai suatu tantangan bagi para manajer yang diharapkan dapat berperan sebagai katalisator proses pembelajaran di unit kerjanya masing-masing, mengingat peran setiap manajer adalah sebagai learning manager.

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In this very tight competitive era and high acceleration of environmental change like nowadays, companies should adapt and growth in order to survive and win the competition. One of the ways to reach the said condition is to transform the organization to be a Learning Organization. Learning organization has started to be expostulated in many literatures around 1990. Lately, many companies have applied the learning organization concept. Honda, Motorola, Samsung and Canon are the exponent in developing learning organization. Learning Organization which has developed by the organizational system as a whole has been defined from various views by some experts. Those experts mentioned that learning organization is an organizational climate that capable to push and quicken the individual and group to learn.

This research is done at Bank X bank with the biggest asset in Indonesia with more than 20.000 employees spread all over Indonesia. The company have conducted various effort to support learning process for the employees which time, expense, and energy consuming. Considering the mentioned, an evaluation should be conducted in order to evaluate whether the company have applied the entire dimension of Learning Organization at individual, team/group and organizational level, whether there is any perception difference among the employee regarding the applied Learning Organization's dimension and whether Learning Organization implementation have been comprehended by the entire employees at all level so that the company's effort to push learning process can be exploited optimally.

This research is using -descriptive approach to capture the Learning Organization implementation at Bank X Research are done by questionnaire, observation, interviews and Focus Group Discussion. This research conclude that the organization have applied the entire dimension of Learning Organization for its member. Dimensions of Learning Organization consist of Continuous Learning, Inquiry & Dialogue, Team Learning, Empowerment, Embedded System, System Connection and Strategic Leadership. From this research known that there is no significance difference on evaluating each dimension of Learning Organization by the employees at all levels. Based on the Focus Group Discussion, it is known that the employees intention to exploit the facilities provided by the company to support Learning Organization still pertained low. It can be detected from employee's enthusiasm to access to Knowledge Center portal, exploiting eLearning modules, using libraries and other learning facilities optimally. It might be because of the socialization and clarifications concerning organizational facilities to support Learning Organization in Bank X are only given to middle line manager and up. This problem is realized as a challenge to all managers who expected to be the learning process motor at his/her workplace, due to manager's role as leaning manager.

To cope the problems, Learning Organization process need to be improved by providing learning facilities which easily accessed by the employees at Head Office and branches, forming the change agents which continually support and lead (as role model} of the Iearning organization forming, well mechanism to ascertain that each employee can improve their competency by joining courses with sufficient budget, appropriate courses items, better work load mechanism and availability of alternate person and more socialization of learning program through various online as well as offline media. In this case, manager as department leader should accommodate his/her subordinate to enrich their knowledge and work together creating the Learning culture.

For farther research the writer suggest to improve the sample method in order to cover the population characteristic by using stratified random sampling method, thereby the research 's result will clearly describe the employees perception of Learning Organization implementation at Bank X as a whole. Research can be further conducted by connecting each dimension of Learning Organization with financial performance, organizational performance (ROE, ROA) or with other important variable such as Leadership."

"Where do you begin to move your organization toward status as a true learning organization? This Infoline represents a good starting point by providing 16 concrete steps you can take toward this goal. Included in the issue are three case studies to speed your learning including learning programs at Rover, McKinsey & Co., and Federal. An extensive sidebar details the five key components of a learning organization: learning, organization, people, knowledge, and technology."

"Penelitian ini bertujuan untuk menggambarkan bagaimana penerapan learning organization di PT XL Axiata tbk. Pendekatan yang digunakan dalam penelitian ini adalah penelitian kualitatif dengan desain deskriptif dan metode penelitian studi kasus. Dari hasil penelitian, peneliti menyarankan agar perusahaan khususnya pihak manajemen yang menangani learning organization, dapat meningkatkan upaya untuk mengurangi berbagai kendala yang dihadapi dalam pembelajaran misalnya dengan peningkatan media dan program belajar virtual bagi karyawan yang sibuk, dan melakukan pendekatan yang intensif dan berkelanjutan kepada karyawan untuk merangsang inisiatif agar mau belajar dan berbagi pengetahuan.

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The aim of this research is to describe the implementation of learning organization in PT XL Axiata. This research used qualitative approach and case study method. From this study, we suggest that the company should overcome the obstacles that are faced in implementing learning organization such as to increase the use of virtual tools for learning, and to use appropriate approach for each character of employee toward learning to stimulate their initiative to learn and share knowledge."

"Skripsi ini berjudul Penerapan 5 Dimensi Peter Senge di Perpustakaan Institut Pertanian Bogor dalam Membangun Organisasi Pembelajar. Tujuan dari penelitian ini adalah untuk mengidentifikasi penerapan organisasi pembelajar di Perpustakaan IPB yang diukur dengan menggunakan indikator berdasarkan konsep 5 dimensi organisasi pembelajar menurut Peter Senge, yaitu penguasaan personal, model mental, pemahaman visi bersama, pembelajaran kelompok, dan berpikir sistem. Pendekatan penelitian menggunakan pendekatan kuantitatif dengan metode penelitian studi kasus. Pengumpulan data dilakukan dengan menggunakan kuesioner sebagai instrumen penelitian. Responden dari penelitian ini adalah pustakawan di Perpustakaan Institut Pertanian Bogor yang terdiri dari 27 orang. Dari hasil penelitian yang dilakukan, kesimpulan menunjukkan bahwa penerapan organisasi pembelajar Perpustakaan IPB sudah cukup baik. Dari kelima dimensi, tiga di antaranya memiliki kategori sangat baik, yaitu penguasaan personal, model mental, dan berpikir sistem. Sedangkan, dua dimensi termasuk dalam kategori baik yaitu pembelajaran kelompok dan pemahaman visi bersama. Untuk dimensi yang memiliki skor rata-rata paling tinggi adalah dimensi penguasaan personal. Hal tersebut menunjukkan Perpustakaan IPB mendukung pustakawan untuk melakukan pengembangan diri sebab mereka percaya bahwa pustakawan yang terus belajar akan memiliki kompetensi yang baik sehingga akan memberikan manfaat tidak hanya bagi diri sendiri tetapi juga untuk kemajuan perpustakaan. Pustakawan dapat belajar sehingga mampu beradaptasi terhadap perubahan melalui beberapa kegiatan seperti FGD, berbagi pengetahuan, dan forum pustakawan.

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This research is entitled The Implementation of The Fifth Disciplines by Peter Senge in Institut Pertanian Bogor Library  in Building Learning Organization. The purpose of this research is to identify the implementation of learning organization in Institut Pertanian Bogor Library that can be measured by The Fifth Disciplines of learning organization dimension according to Peter Senge that consist of personal mastery, mental model, shared vision, team learning, and system thinking. This research is using case study method with quantitative approach. Data is collected by questionnaire as the research instrument. The respondent of this research are 27 librarian of Institut Pertanian Bogor library. The results of this research shows  that the implementation of the learning organization in Institut Pertanian Bogor Library is good enough. Three out of  the five disciplines has very good category which is personal mastery, mental model, and system thinking. Meanwhile, the other two disciplines have good category which is team learning and shared vision disciplines. The dimension that has highest average is personal mastery. This shows that the Institut Pertanian Bogor Library supports librarians to develop themselves because they believe that librarians who continue to learn will have good competence so that they will provide benefits not only for themselves but also for the improvement of the library.Tthey also can learn to adapt with change through the activites such as Focus Group Discussion, knowledge sharing and librarian forum."

"No individual holds a larger or more direct stake in company outcomes than the CEO. Based on extensive interviews with CEOs and other key stakeholders in a myriad of companies, this book reflects executive perception of training and development and their critical importance in the pursuit of corporate objectives."