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"Skripsi ini bertujuan menggambarkan Persepsi karyawan Divisi Produksi mengenai Motivasi Kerja dan Gaya Kepemimpina di PT Astrindo Aditya Teknika. Penelitian kuantitatif ini bersifat deskriptif dengan menggunakan perhitungan SPSS versi 15. Hasil pada penelitian ini membuktikan bahwa terdapat pengaruh gaya kepemimpinan terhadap motivasi kerja karyawan.

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This paper aims to describe the perception of employee who work in production division about work motivation and leadership style in PT Astrindo Aditya Teknika. This is a descriptive quantitative research using SPSS version 15. Results in this research proves that leadership style has a stronger relationship on employee work motivation."

"ABSTRAKTesis berjudul sebagaimana tersebut di atas mempunyai pokokpermasalahan yaitu bagaimanakah gaya kepemimpinan eselon V dantingkat kuatitas pelayanan staf pelaksanaan pada Kantor Wilayah V BAKN Jakarta.Variabal-variabel dalam penelitian ini adalah gaya kepemimpinaneselon V dengan tiga indikator yaitu gaya kepemimpinan direktif, suportif danpartisipatif. Sedangkan kualitas pelayanan staf pelaksana sebagaivariabel terikat dengan lima indikator (dimensi-dimensi kualiias pelayanan)yaitu tampilan fisik, kehandalan, daya tanggap, jaminan, dan empati.Obyek penelitian adalah manajemen Kanwil V BAKN Jakarta.Populasi terdiri dari 164 karyawan BAKN Jakarta. Sampel ditetapkansebanyak 120 orang yang terdiri 80 orang staf pelaksana, 27 orangpejasabat eselon V, 9 orang eselon IV, 3 orang eselon lIl dan seorangeselon Il, yang selanjutnya merupakan responden penelitian ini.lnstrumen penelitian ditentukan dalam kuesioner dimana gayakepemimpinan mencakup kepsmimpinan direktif, suportif, dan partisipatif.Sedangkan instrumen kualitas pelayanan mencakup dimensi-dimensi kualitas pelayanan.Analisis data dilakukan dengan analisis diskriptif kuantitatif, yaknidengan menggambarkan gaya kepemimpinan eselon V dan kualitaspelayanan staf pelaksana. Hasil analisis gaya kepemimpinan eselon Vmenunjukkan dominan menggunakan gaya kepemimpinan direktif. Nilairata-rata sebesar 2,25. Penilaian yang bersifat negatif di atas rata-ratasebanyak 53,33%. Penilaian kategori menunjukkan rendah sebanyak 75%.Sedangkan hasil analisis kuaiitas pelayanan menunjukkan belummemuaskan atau kurang optimal atau negatif. Terdapat hubungan positif dansignifikan yakni r-hit sebesar 0,624 dan r-tab (0,198) Koefisien determinasi(r²) sebesar 38,93%. SeIanjutnya gaya kepemimpinan dapat mempengaruhikualitas pelayanan.Untuk dapat meningkatkan kualitas pelayanan disarankan agarpimpinan berupaya merubah gaya kepemimpinan dari direktif menujusuportif hingga partisipatif dehgan mengembangkan kerja tim yang bekerjaberorientasi kepada kualitas, dan didukung oleh komitmen para pimpinandiatasnya serta upaya peningkatan dan pengembangan sumber dayamanusia melalui pendidikan dan pelatihan ataupun tranning sesuai dengankebutuhan masa sekarang dan masa yang akan datang.

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"Organization is a media to achieve an objective. For business organization, maximum profit is it?s main objective. Organization need human resources to run their activities and achieve their objectives. Leadership is a major determinance of organizational effectiveness.

Organization need a leader to control the employee?s activities. In business organization, leader is a key position to maintain a good relationship with the top, middle manager and also their subordinates. At Head Office PT CV Titipan Kilat in Jakarta, Customer Service Division is one of the divisions that has important role in achieving company?s vision. This Division is led by a Customer Service Chief. A Customer Service Chief motivates employees for having good motivation.

Therefore, in motivating emplyees, a Customer Service Chief applicates Situational Leadership Model. Indeed, there are problems in applicating that model. This case is caused by a few employees remain have bad performances. For knowing these problems, Customer Service Chief try to ask the causes o problems directly toward such employees. This way, at least a Customer Service Chief knows employee perception of applicated Situational Leadership Model.

This research is aimed to find out how the employee perception of Situational Leadership Model of Customer Service?s Chief at Head Office PT CV Titipan Kilat in Jakarta. Gibson, Ivancevich, and Donnelly explained that perception is cognitive process used to interpret something and understand its environment. From the result of research concerning employees toward leadership style, the obtained image shows that each employee has different perception to applied Situational LeadershipModel. This matter can be seen from the various most respondents who answer the same statement. Based of the theory used in studying style of this leadership is related at theory of Hersey and Blanchard, by using model of situational approach which based of relation among functional behavior, behavioral relation, and subordinate maturity level.

This research uses the approach of quantitative and survey technique. Collected data in this research is a quantitative data based on questioner to Customer Service Employees at PT CV Titipan Kilat. Analysis technique in this research use descriptive statistical analysis, which analyses data according to Tables of Frequency.

From these data, it can be concluded that the result of employee perceptions of telling leadership model is shown by low criteria percentage of 60.34%. Selling leadership model is shown by high criteria percentage of 73.77%, meanwhile another leader model, participating is shown by high criteria percentage of 69% and delegating leadership model is shown by low criteria percentage of 54.94%.

Aboved analysis can be concluded that the employee perceive Customer Service Chief at Head Office PT CV Titipan Kilat in Jakarta tend to use Selling Leadership Model. Therefore, Customer Service Chief in using Situational Leadership Model should anticipate the existing problems. Customer Service Chief should apply two way-communicating by much listening employess."