Hasil Pencarian  ::  Simpan CSV :: Kembali

"Understanding the wants and needs of consumers is important in marketing a product or service. Therefore, the main objective of this thesis is to find out what consumers want from a discotheque. To achieve the objective, a marketing research is carried out. Information about the discotheque and marketing research is obtained from literatures and observations. While data about the discotheque consumers is obtained by using questionaires. From the research, the following information is obtained. First of all, the research identified various habits of consumers in visiting a discotheque. In analyzing the discotheque consumers, it is better to treat them as a whole rather than as segments based on their occupation. With this thought in mind, the research identified that the various aspects of a discotheque are all found important. But their degree of importance vary, and can be classified into aspects that are very important, important,' and only somewhat important. Also, information concerning the views of the consumers about each aspect of the discotheque is obtained. Wi th the information obtained from the research, discotheque companies are recommended to redetermine their marketing mix. They should first emphasize on the aspects that are considered very important, then on the aspects that are considered important, and finally on the aspects that are only considered somewhat important. take into In dealing with these aspects, they should consideration, the views of the consumers about that certain aspect. By doing so, the discotheque company can corne up with a marketing mix that will satisfy the consumers. With this new marketing mix, hopefully the number of consumers visiting their discotheque will rise, and will enhance the companies' revenues and profits."

"This volume provides a good illustration of the sorts of insights that qualitative and conceptual analysis can provide. Using some of the latest qualitative research tools, this volume highlights insights about consumption ranging from how consumers process advertising messages, how skiers consume a ski resort, and how small retailers can combat the practice of "showrooming" by consumers comparing online prices with mobile devices to the nature of consumer "presence, rethinking the meanings of prices, and buying counterfeit luxuries with friends. These and other practices provide eye-opening insights of their own. But they also spark the imagination by demonstrating what qualitative research can do and why it is an increasingly popular set of techniques."

"Pemilik brand terutama divisi design, produksi, dan penjualan biasanya menggunakan spesifikasi teknis untuk mewakili produk yang mereka buat. Oleh karena itu, pemilik merek tidak benar-benar mengetahui apa yang pelanggan mereka butuhkan. Era teknologi informasi berdampak pada melimpahnya data yang dapat digunakan untuk memahami perspektif pelanggan. Pemilik brand akan sangat diuntungkan oleh pemahaman yang lebih baik tentang perspektif pelanggan. Untuk mengatasi masalah ini, penulis melakukan penggalian teks dan pemrosesan bahasa alami pada customer review. Penelitian ini dilakukan dengan pendekatan kuantitatif. Penelitian ini dilakukan dengan beberapa tahapan yaitu melakukan scraping data customer review di marketplace, melakukan preprocessing untuk pembersihan data, melakukan ekstraksi atribut bauran pemasaran, melakukan analisa sentimen, membuat visualisasi hasil, dan interpretasi hasil. Tahapan tersebut dapat memandu pemilik brand untuk mendapatkan informasi terkait atribut bauran pemasaran dengan mengekstrak ulasan pelanggan tentang atribut produk berdasarkan konteks dan mendapatkan representasi atribut bauran pemasaran berdasarkan ulasan pelanggan dengan menggunakan analisis sentimen. Hasil dari penelitian ini adalah metode penggalian teks dan pemrosesan bahasa alami pada customer review dapat digunakan untuk memahami perspektif pelanggan terhadap atribut bauran pemasaran. Dalam penelitian ini, proses ekstraksi atribut menghasilkan dua puluh lima engineered attributes dan enam meta-attributes yang relevan dengan atribut bauran pemasaran product, price, promotion, people, dan process. Hasil sentimen analisis menunjukan bahwa merek sepatu impor cenderung mendapatkan sentimen positif pada seluruh atribut bauran pemasaran. Dengan demikian penelitian ini diharapkan menjadi bahan evaluasi bagi pemilik merek sepatu lokal untuk dapat memperbaiki setiap atribut bauran pemasaran untuk dapat bersaing dengan sepatu impor.

---

Brand owners, especially the design, production, and sales divisions, usually use technical specifications to represent their products. Therefore, brand owners need to know what their customers need. The era of information technology impacts the abundance of data that can be used to understand the customer's perspective. Brand owners will greatly benefit from a better understanding the customer's perspective. The author performs text mining and natural language processing on customer reviews to overcome this problem. This research was conducted with a quantitative approach. This research was conducted in several stages: scraping customer review data on the marketplace, preprocessing for data cleaning, extracting marketing mix attributes, conducting sentiment analysis, visualizing results, and interpreting results. These stages can guide brand owners to obtain information related to marketing mix attributes by extracting customer reviews about product attributes based on context and obtaining a representation of marketing mix attributes based on customer reviews using sentiment analysis. The result of this study is that the method of extracting text and natural language processing in customer reviews can be used to understand the customer's perspective on marketing mix attributes. In this study, the attributes extraction process produces twenty-five engineered attributes and six meta-attributes relevant to the marketing mix attributes of product, price, promotion, people, and process. The sentiment analysis results show that imported shoe brands tend to get a positive sentiment on all marketing mix attributes. Thus, this research is expected to be an evaluation material for local shoe brand owners to improve every attribute of the marketing mix to compete with imported shoes."