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"First-level management?it?s where the most critical leadership needs must be met! Now more than ever, leadership is the determining factor in successful organizations. Building and sustaining a competitive advantage requires leadership at all levels, not just the top. First-level supervisors are in a unique position to provide this new leadership. This book has been developed for the first-level supervisor charged with providing leadership in a dynamic business environment. Using assessments, activities, and case studies, you?ll learn how to manage the transition from supervisor to first-level leader, motivate and retain employees, lead with impact and influence, manage project and virtual teams, lead for competitive advantage, and craft and implement a plan for managing change. You?ll learn the attitudes, skills, and behaviors needed to lead and prosper in your organization. You will learn how to: ? Make the shift from supervisor to first-level leader ? Identify key retention factors and create a climate for motivating and retaining employees ? Recognize and implement key influence strategies ? Build, lead and motivate project and virtual teams for marketplace success ? Identify and exceed customer expectations ? Plan for process improvement and strive for added value ? Manage the scope and speed of change ? Identify strategies to help you develop influence and communicate your vision ? Master techniques to help you better understand your organization?s business, meet customer expectations, and ensure greater productivity and efficiency. This is an ebook version of the AMA Self-Study course. If you want to take the course for credit you need to either purchase a hard copy of the course through amaselfstudy."

"All managers get saddled with "problem"employees from time to time; what sets great managers apart is how they deal with them. Drawing from real-life stories, this helpful and humorous guide provides readers with practical advice for handling a wide range of difficult types, including:* The Impossible ""I""s: Incompetents, Idiots, and Imbeciles -- clueless employees who simply don?t know what they?re doing* The Bull in the Office China Shop -- the frequently angry worker ready to confront anyone and everyone* The Party-Time Performer -- the employee who, although great with people, constantly turns work-time into fun-time* I?ve Got a Problem -- employees whose work is compromised by any of a range of personal demons, from drug and alcohol problems to emotional issuesFrom whiners and wastrels to the needy and nefarious, this book gives readers the tools they need to handle any type of difficult employee."