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"Münch and his co-authors aim at providing knowledge that enables readers to develop useful process models that are suitable for their own purposes. They start with the basic concepts. Subsequently, existing representative process models are introduced, followed by a description of how to create individual models and the necessary means for doing so (i.e., notations and tools). Lastly, different possible usage scenarios for process management are highlighted (e.g. process improvement and software process simulation)."

"This book covers reliability assessment and prediction of new technologies such as next generation networks that use cloud computing, Network Function Virtualization (NVF), Software Defined Network (SDN), Next Generation Transport, Evolving Wireless Systems, Digital VoIP Telephony, and Reliability Testing techniques specific to Next Generation Networks (NGN). This book introduces the technology to the reader first, followed by advanced reliability techniques applicable to both hardware and software reliability analysis. The book covers methodologies that can predict reliability using component failure rates to system level downtimes. The books goal is to familiarize the reader with analytical techniques, tools and methods necessary for analyzing very complex networks using very different technologies. The book lets readers quickly learn technologies behind currently evolving NGN and apply advanced Markov modeling and Software Reliability Engineering (SRE) techniques for assessing their operational reliability."