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"Organizing a team to get IT projects done on time and on budget requires more than just the usual project management know-how. Using a proven approach that examines the project life cycle and works in conjunction with the methods recommended by the Project Management Institute, "Effective IT Project Management" provides readers with a system that keeps the big picture in view while dividing tasks into manageable chunks. Taking readers step-by-step through the entire project, "Effective IT Project Management" is a complete blueprint for using teamwork to achieve IT project success."

"Contents : Section 1: The Life of the Internal Consultant - Chapter 1: Living as an Internal Consultant - Chapter 2: Identifying and Creating Your Role - Chapter 3: Building Your Practice - Chapter 4: Overcoming Challenges and Roadblocks Section 2: The Consulting Process - Chapter 5: Contact - Chapter 6: Agreement - Chapter 7: Information and Assessment - Chapter 8: Feedback - Chapter 9: Alignment and Change Targets and Transition Strategies - Chapter 10: Implementation - Chapter 11: Evaluation and Learning Section 3: Interpersonal Skills for the Intermal Consultant - Chapter 12: Communication and Influence Skills - Chapter 13: Problem-Solving and Negotiation Skills - Chapter 14: Facilitation and Coaching Skills Section 4: Messages for Success - Chapter 15: Trends - Chapter 16: Consulting Mastery Appendix 1: A Readiness Checklist Appendix 2: Sample Agreement Memoranda and Agreement Form Appendix 3: Organization Development Contract Appendix 4: The Courtesy Feedback Meeting and Group Feedback Meeting Appendix 5: A Portrait of ABC Incorporated Appendix 6: Survey-Feedback Flowchart Appendix 7: Survey-Feedback Meeting Agendas Appendix 8: Human Resources Transition Team Charter Appendix 9: A Vision Process Appendix 10: Cross-Functional Team Goal/Role Clarification Process Appendix 11: Conflict Management Model For Teams Appendix 12: Role-Clarification Meeting Appendix 13: New Manager Assimilation Process Appendix 14: Grounding and Centering References About the Authors Index "

"Konflik dapat mempengaruhi performa organisasi secara menguntungkan maupun merugikan terhadap performa organisasi. Fokus dari tesis ini adalah untuk mencari hubungan antara pendekatan Manajer Proyek terhadap konflik dan persepsi anggota tim proyek tentang efektifitas Manajer Proyek dalam menangani konflik. Kuisioner didistribusikan kepada responden yang bekerja di sektor hulu industry minyak dan gas bumi di Indonesia. Manajer Proyek dipersepsikan efektif menangani konflik di dalam proyek jika menggunakan pendekatan kooperatif (cooperative) dan konfirmatif (confirmative). Sebaliknya, Manajer Proyek dipersepsikan tidak efektif dalam menangani konflik di dalam proyek jika menggunakan pendekatan kompetitif (competitive) dan menghindar (avoidance).

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Conflict can be functional or dysfunctional to the organization?s performance. This thesis focused on looking at the association between conflict approaches implemented by the Project Manager and project team member's perception on the effectiveness of the Project Manager in managing project's conflict. Questionnaires were distributed to the respondents work in the upstream sector of the Oil and Gas industry in Indonesia. Project Manager is perceived to be effective in managing project conflict when implementing cooperative and confirmative approaches. Project Manager is perceived to be in-effective in managing project conflict when implementing competitive and avoidance approaches."