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"Self assessment system gives chance to the taxpayers? to calculate, tpo pay, and to report their tax liabilities by themselves. This system made by Directorate General of Taxes (DGT) as Indonesian tax administrator has three main tasks: servicing, guiding, and controlling. Taxpayers role in fulfilling their obligation is an important key toward voluntary compliance from its assessment system. Servicing is one of strategic step to optimize tax revenue. DGT has the obligation to support and motivate taxpayer?s effort in fulfilling their obligation by giving the best services.

This research describes the correlation between the tax services by the TPT (Integrated Servicing Spot) and Account Representative with taxpayer compliance to report their tax obligation. The tool to measure the tax servicing variable is Tangibles, Reliability, Responsiveness, Assurance, and Emphaty by the Integrated Servicing Spot officer and the Account Representative. Beside that, this servicing effect measures SPT compliance in long and sort term, and other compliance such as bookkeeping and tax cut; and these are the tools to measure taxpayer compliance variable.

This research uses quantitative approach with descriptive method for data analysis. This research is conduct in Jakarta Pademangan Tax Office. This research use purposive sampling or judgment sampling which is a sample based on criterion that have been formulated before by the researcher. Researcher uses survey method to the active corporate taxpayer in Jakarta Pademangan Tax Office. Based on Solvin formula, 98 samples have been taken. Data ?Processing is conducted by using SPSS (Statistical Package for Social Study) version 13.00 Hypothesis test between the tax services by the TPT (Integrated Servicing Spot) and Account Representative with taxpayer compliance reports their tax obligation variables show that there is a correlation but the correlation is weak. This research generally shows that services by Integrated Servicing Spot officer and the Account Representative are not fully good enough and they are not fully obedient to report their tax obligation (on bookeeing and tax cut). The researcher suggest that tax officer require improving tax services especially by improving the quality of services to the tax payers and the Account Representative must be closer to the taxpayers so that taxpayer can fulfill their obligation much better than they are doing now."

"Skripsi ini membahas mengenai pelaksanaan sosialisasi peraturan perpajakan dan kinerja Account Representative dalam membantu Wajib Pajak memenuhi kewajiban perpajakannya di salah satu kantor pajak di Jakarta Utara, yaitu KPP Pratama Jakarta Pademangan. Tujuan penelitian ini adalah untuk memaparkan cara-cara dan kendala sosialisasi yang dihadapi oleh KPP Pratama Jakarta Pademangan serta menggambarkan peran Account Representative dalam meningkatkan kepatuhan Wajib Pajak. Penelitian ini merupakan penelitian kualitatif dengan desain deskriptif. Pendekatan yang digunakan dalam penelitian ini kebanyakan dilakukan melalui wawancara terstruktur dengan enam petugas pajak (Account Representative dan Kepala Seksi Pengawasan dan Konsultasi) serta sepuluh orang Wajib Pajak efektif yang terdaftar di KPP Pratama Jakarta Pademangan yang juga menjadi fokus dalam pembahasan penelitian ini. Data lainnya yang berupa hasil tabulasi dianalisis secara deskriptif. Hasil penelitian menunjukkan masih kurangnya kesadaran dan penolakan Wajib Pajak untuk memahami perpajakan dan memenuhi kewajiban perpajakannya. Dengan demikian diharapkan adanya peran aktif Account Representative dan sosialisasi yang masih harus terus dilakukan dan ditingkatkan, baik dari segi media/cara sosialisasi, materi, dan frekuensi sosialisasi.

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This research discusses the implementation of socialization of laws and regulations on taxation and Account Representative's performance in helping taxpayers meet the obligations of taxation in one of the tax offices in North Jakarta, KPP Pratama Jakarta Pademangan. The purposes of this study are to describe the ways of socialization and constraints faced by the KPP Pratama Jakarta Pademangan and to describe the roles of Account Representative in improving taxpayers? compliance. This study is a descriptive qualitative research design. The approach used in this research is mostly conducted through structured interviews with six officers taxes (Account Representative and Head of Supervision and Consultation), and ten effective taxpayers listed on KPP Pratama Jakarta Pademangan who also became a focus in the discussion of this research. Other data in the form of tabulated results were analyzed descriptively. The results show that there is still a lack of awareness and denial of the taxpayers to understand about taxation and to fulfill taxation obligations. It is expected that the active role of Account Representative and socialization still need to be done and improved continuously, in terms of media /socialization methods , material, and frequency of socialization."

"Pajak merupakan tumpuan pemerintah dalam menjalankan roda pemerintahan. Dalam sistem pemungutan pajak berdasarkan self assessment system kepatuhan Wajib Pajak merupakan masalah penting bagi administrasi perpajakan suatu negara karena Wajib Pajak memiliki peluang untuk melakukan penghindaran pajak dengan melakukan perencanaan pajak. Tesis ini bertujuan untuk meneliti pengaruh pemahaman aspek-aspek perencanaan pajak terhadap kepatuhan Wajib Pajak. Hasil penelitian menunjukkan bahwa model regresi yang digunakan dapat lolos dari uji asumsi klasik. Penelitian ini berhasil mengidentifikasi bahwa pemahaman aspek-aspek perencanaan pajak yang berupa aspek formal dan material perencanaan pajak mempunyai pengaruh signifikan terhadap kepatuhan wajib pajak.

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Taxes are the foundation of the government in running the government. In the tax collection system based on self-assessment system of tax compliance is an important issue for a country’s tax administration because the taxpayer has the opportunity to make tax evasion with tax planning. This thesis aims to investigate the influence of understanding the aspects of tax planning to tax compliance.

The results showed that the regression model is used to escape from the classical assumption. This study identified that the understanding of aspects of tax planning in the form of formal and material aspects of tax planning has significant influence on taxpayer compliance."

"Hadirnya UU No. 36/2008 merupakan perubahan baru bagi wajib pajak badan, salah satunya adalah pemberian fasilitas pengurangan tarif Pajak Penghasilan (PPh) bagi Wajib Pajak badan Usaha Mikro Kecil Menengah (UMKM). Penelitian ini bertujuan untuk menganalisis kebijakan pengurangan tarif PPh badan melalui Pasal 31E UU No. 36/2008 ditinjau dari sisi efektivitasnya terhadap tingkat kepatuhan wajib pajak badan UMKM di KPP Pratama Serpong. Populasi data studi ini adalah data dua tahun sebelum dan tiga tahun setelah diberlakukannya efektif undang-undang ini, yakni di periode 2007, 2008, 2009, 2010, 2011. Data yang digunakan dalam penelitian ini berupa data sekunder, yaitu data kuantitatif yang diperoleh dari KPP Pratama Serpong. Hasil dari penelitian ini dapat disimpulkan sebagai berikut: terdapat perbedaan yang signifikan terhadap jumlah kenaikan wajib pajak badan UMKM terdaftar pada periode setelah diberlakukannya tarif pasal 31E UU PPh, terdapat perbedaan yang signifikan terhadap jumlah wajib pajak badan UMKM yang melaporkan SPT pada periode setelah diberlakukannya tarif pasal 31E UU PPh, terdapat peningkatan realisasi penerimaan pajak penghasilan WP badan UMKM yang signifikan pada periode setelah diberlakukannya tarif pasal 31E UU PPh baik secara total maupun secara sektor (terdapat 4 sektor di KPP Pratama Serpong)."

"Penerimaan pajak dari tahun ke tahun selalu menjadi penerimaan utama dari penerimaan negara. Namun kenyataannya tingkat kepatuhan pelaporan dan pembayaran pajak Wajib Pajak masih rendah (kurang dari lima puluh person). Oleh karena itu untuk meningkatkan kepatuhan pelaporan dan pembayaran pajak perlu ditingkatkan pengawasan Wajib Pajak. Untuk mempermudah pengawasan Wajib Pajak digalongan berdasarkan jumlah pembayarannya, yaitu Wajib Pajak besar, Wajib Pajak menengah, dan Wajib Pajak kecil. Wajib Pajak besar selalu mendapat fasilitas dan kemudahan lainnya bahkan beberapa tahun belakangan ini pemerintah melalui Direktorat JenderaI Pajak (DIP) memberikan penghargaan kepada pembayar pajak terbesar. Perlakuan ini tentu saja kurang adil bagi Wajib Pajak menengah dan kecil. Tingkat kepatuhan pelaporan dan pembayaran pajak Wajib Pajak besar belum tentu lebih baik dibandingkan tingkat kepatuhan pelaporan dan pembayaran pajak Wajib Pajak menengah dan Wajib Pajak kecil.Dalam melakukan penelitian, Penulis merumuskan pokok masalahnya menjadi beberapa hal yaitu faktor-faktor yang mempengaruhi tingkat kepatuhan Wajib Pajak, faktor-faktor yang menghambat peningkatan kepatuhan Wajib Pajak, sejauh mana dampak penggolongan Wajib Pajak terhadap tingkat kepatuhannya, faktor-faktor yang mempengaruhi jumlah pembayaran pajak Wajib Pajak, apakah tingkat kepatuhan mempengaruhi jumlah pembayaran pajak Wajib Pajak, dan upaya-upaya apa yang dilakukan untuk meningkatkan kepatuhan.Dalam menganalisis masalah tersebut digunakan beberapa teori yang mendukungnya antara lain mengenai definisi pajak, subjek pajak, objek pajak, tujuan dan fungsi pajak, teori kepatuhan, dan pelayanan publik. Teori-teori tersebut digunakan untuk mempermudah dalam menganalisis data, sehingga dapat diambil suatu kesimpulan dan saran.Penelitian dilakukan dengan menggunakan data primer yaitu kuesioner kepada Wajib Pajak, dan wawancara kepada pejabat-pejabat yang berwenang dan menguasai tentang masalah kepatuhan pelaporan dan pembayaran Wajib Pajak, serta data Wajib Pajak yang menjadi sampel penelitian. Penelitian juga dilakukan dengan menggunakan data sekunder berupa literatur, karya ilmiah, dan ketentuan yang mengatur tentang kepatuhan pelaporan dan pembayaran pajak yang berasal dari undang-undang rnaupun peraturan pelaksananya.Hasil penelitian menunjukkan bahwa pelaporan dan pembayaran pajak Wajib Pajak KPP responden masih kurang patuh yaitu berkisar antara lima puluh persen sampai tujuh puluh empat persen, tingkat kepatuhan pelaporan pajak khsususnya pelaporan SPT Tahunan PPh Badan dan SPT Tahunan PPh Pasal 21 masih rendah yaitu berkisar antara dua puluh enam persen sampai tiga puluh enam persen, ketidakpatuhan sebagian besar Wajib Pajak disebabkan oleh beberapa faktor antara lain kewajiban pajak dianggap sebagai beban, peraturan perpajakan tidak semuanya dimengerti, dan pelayanan perpajakan masih kurang cepat, penggolongan pengawasan Wajib Pajak sudah efektif, dan peningkatan tingkat kepatuhan pelaporan dan pembayaran Wajib Pajak akan meningkatkan jumlah pembayaran pajak yang berhubungan dengan peningkatan penerimaan pajak.Untuk meningkatkan kepatuhan pelaporan dan pembayaran pajak Wajib Pajak seyogyanya dilakukan upaya-upaya berupa himbauan dan teguran, serta pemberian sanksi kepada Wajib Pajak yang tidak patuh agar mau memenuhi kewajiban perpajakannya, perlu ditingkatkan pengawasan terhadap SPT Tahunan yang dikirimkan kepada Wajib Pajak, perlunya diperbanyak sosialisasi kepada masyarakat pada umumnya dan Wajib Pajak pada khususnya bail( melalui tatap muka maupun media cetak dan elektronik mengenai peranan penting dari penerimaan pajak untuk pembangunan bangsa, peningkatan pengawasan pelaporan dan pembayaran pajak Wajib Pajak kepada seluruh golongan Wajib Pajak, untuk menunjang kemudahan pelaporan dan pembayaran pajak perlu dipercepat penerapan pelaporan pajak berbasis internet seperti e-Regristration, e-SPT, dan e-Filling dan penyederhanaan prosedur birokrasi dan sistem perpajakan seperti pembentukan kantor pajak dengan sistem modern untuk seluruh Indonesia.

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Tax revenue from year to year always becomes major revenue of state. But in reality mount compliance of reporting and payment of Taxpayer either in KPP taken as research object and national still lower (less than fifty percent). Therefore to increase compliance of reporting and payment of tax require to be improved by observation of Taxpayer. To make easy observation of Taxpayer faction pursuant to amount of its payment, that is big Taxpayer, Middle taxpayer, and small Taxpayer. Big taxpayers always get other amenity and facility even governmental to some years lately through Direktorat Jenderal Pajak (DJP) give appreciation to payer of biggest tax payment. This unfair treatment to small and middle Taxpayer. Level compliance of reporting and payment of big Taxpayer tax not yet better of course compared to level compliance of reporting and payment of middle Taxpayer lease and small Taxpayer.

In research, Writer formulate its the root of the matter become several things that is factors of influencing level compliance of Taxpayer, factors of pursuing the increasing of compliance of Taxpayer, how far affect classification of Taxpayer to its compliance level, factors of influencing the amount of payment of Taxpayer, do compliance levels influence the amount of payment of Taxpayer, and any kind of efforts to increase compliance.

In analyzing the problem used some theory supporting it for example tax definition, tax subject, tax object, tax function, compliance theory, and service of public. The theories used to make easy in analyzing data, so that can be taken a suggestion and conclusion.

Research conducted by using primary data that is questioner to Taxpayer, and interview to official functionaries and master about problem of compliance of reporting and payment of Taxpayer, and also Taxpayer data becoming research sample. Research also conducted by using data of secondary in the form of literature, scientific research, and rule arranging about compliance of reporting and payment of tax coming from law and also regulation.

Result of research indicate that reporting and payment of Taxpayer of KPP responders still less obedient that is ranging from fifty percent until seventy four percent, compliance of reporting of Annual SPT of PPh Badan and SPT Annual of PPh Section 21 still lower that is ranging from twenty six percent until thirty six percent, incompliance Taxpayer because of some factor for example obligation of tax considered to be burden, regulation of taxation is not all understood, and service ,of taxation still less quickly, classification of observation of Taxpayer have is effective, and increasing of compliance of reporting and payment of Taxpayer will improve the amount of payment of tax related to increasing of tax revenue.

To increase compliance of Taxpayer properly by efforts in the form of require exhortation and urge, and also giving of sanction to Taxpayer which is not obedient so that will fulfill tax obligation, require to be improved by observation to Annual SPT which sent over Taxpayer, the importance of more socialization to society in general and Taxpayer especially either through looking in the face and also media and electronic concerning important role of acceptance of tax for the development of nation, torn increase of observation of reporting and payment of Taxpayer to all Taxpayer group, to support amenity of reporting and payment of tax require to be quickened applying of reporting of tax base on Internet like e-Registration, e-SPT, and e-Filling and moderation of bureaucracy procedure and taxation system like forming of internal revenue with modem system to entire Indonesia."

"Penelitian ini dilakukan untuk membahas perilaku kepatuhan pajak perusahaan khususnya perusahaan pertambangan yang terdaftar pada Kantor Pelayanan Pajak Pratama Jakarta Tanah Abang Tiga di Jakarta. Paradigma yang digunakan dalam penelitian ini dapat digolongkan dalam post positivism. Mengacu pada perspektif teoritis dan paradigma penelitian yang digunakan, maka sifat penelitian ini adalah penelitian eksplanatif yang tertumpu pada hypothetico deductive method. Variabel penelitian ini adalah keseragaman (uniformity) dan kepatuhan pajak.Responden dalam penelitian ini adalah para professional pajak/pegawai yang menangani pajak yang bekerja pada perusahaan pertambangan yang terdaftar pada Kantor Pelayanan Pajak Pratama Jakarta Tanah Abang Tiga. Terdapat 39 tax profesional perusahaan pertambangan yang berpartisipasi dalam penelitian ini. Data di analisis dengan menggunakan correlation dengan program SPSS 11.5.Penelitian ini menemukan bukti yang sama dengan penelitian sebelumnya Slemrod dan Sorun (1982), Feydeau dan Kulbokas (1989), Slemrod (1991), Wallschutzky (1993), Mills (1996) dan Prasetyo (2007) yaitu hubungan positif antara variabel keseragaman praktik akuntansi komersial dan fiskal dengan kepatuhan wajib pajak. Hal ini berarti semakin seragam (uniformity) perlakuan pembukuan antara akuntansi komersial dan fiskal, semakin tinggi tingkat tax compliance wajib pajak, demikian pula sebaliknya.

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The Study was conducted to discuss the behavior of corporate tax compliance, especially mining companies registered on the Tax Services Office Pratama Jakarta Tanah Abang Tiga in Jakarta. Paradigm used in this study can be classified in the post-positivism. Refers to the theoretical perspectives and research paradigms that are used, the nature of this research is explanative research based on the hypothetic deductive method. The study is uniformity (uniformity) and tax compliance.Respondents in this research is the professional tax / tax officials who handle the work in the mining company listed on the Tax Services Office Pratama Jakarta Tanah Abang Tiga. There are 39 professional tax mining companies participating in this research. Data on the correlation analysis using the program SPSS 11.5.This study found evidence that the same as the previous research Sorun and Slemrod (1982), Feydeau and Kulbokas (1989), Slemrod (1991), Wallschutzky (1993), Mills (1996) and Prasetyo (2007) is a positive relationship between the variables uniform accounting practices commercial and fiscal compliance with the mandatory taxes. This means that the uniform (uniformity) bookkeeping treatment between commercial accounting and fiscal matters, the higher the level of tax compliance mandatory taxes, as well as vice versa."

"ABSTRAKThis paper aims to analyze the factors affecting taxpayer compliance of individuals who perform free work in KPP Pratama Medan East and East Medan District as the sample. this paper is the result of a study with a single instrumental case study that attempts to dig deeper into one case/phenomenon about the effect of taxation socialization, taxation knowledge and tax sanction on taxpayer compliance of individual who perform free work at KPP Medan Medan East. this study uses primary data source questionnaires derived from the taxpayers of individuals who conduct business activities and free activities registred in KPP Pratama East Medan.The result showed that partially socialization taxation has a negative and not significant effect on taxpayer compliance who do free work partialy knowledge of taxation have a positive and significant effect on taxpayer compliance who do free work. partially the tax sanction has a positive but not significant effect on taxpayer compliance that performs free work. simultaneously variable socialization taxation, knowledge taxation and tax penalties have a positive and significant impact on taxpayer compliance of individuals who perform free work."

"Skripsi ini membandingkan implementasi kebijakan ekstensifikasi Wajib Pajak Orang Pribadi baru melalui pendataan objek PBB dengan model implementasi milik Edward III. Penelitian ini menggunakan metode penelitian kualitatif deskriptif dengan tujuan untuk memaparkan implementasi ekstensifikasi berdasarkan SOP. Analisis pada skripsi ini akan menggambarkan implementasi SOP dilapangan yang kemudian dibandingkan dengan model implementasi Edward III. Hasil dari penelitian ini adalah pelaksanaan implementasi sudah sesuai dengan model implementasi Edward III sehingga berdasarkan model implementasi Edward III implementasi kebijakan ekstensifikasi di KPP Mampang telah berjalan dengan baik.

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This thesis compares the implementation of new personal taxpayer‘s extension policy through land and property tax object data collection with Edward III’s implementation model. This research is using qualitative descriptive as research method to explain extensification’s implementation based on SOP. This thesis’s analysis is going to portray SOP implementation being practiced then compared to Edward III’s implementation model. This research’s result are the implementation is suitable to Edward III’s model and based on Edward III’s model, implementation in KPP Mampang Prapatan is running well."