[ABSTRAKDeregulasi dalam bidang energi minyak melalui UU No. 22 tahun 2001Tentang Minyak dan Gas Bumi mengakibatkan dicabutnya subsidi BBM bagi industri dan beberapa BBM jenis tertentu untuk utnum serta kebijakan konversi energi lainnya. Regulasi itu sekaligus menghilangkan eksklusifitas Pertamina sebagai satu-satunya riteler bahan bakar minyak SPBU di Indonesia. Munculnya SPBU-SPBU swasta di kota-kota besar di Indonesia mengindikasikan mulai tnunculnya persaingan bebas di sektor niaga dan ritel BBM yang memberikan ancaman perpindahan dari SPBU Pertamina. "Loyalitas pelanggan" yang dahulu didapatkan melalui monopoli hanya tinggal sejarah dan Pertamina melakukan banyak marketing strategi untuk dapat mempertahankan loyalitas konsumennya.

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ABSTRACTDeregulation in energy from oil and gas through UU No. 22 tahun 2001Tentang Minyak dan. Gas Bumi resulted in re1noval of fuel subsidies for industry and some specific types of fuel from public and energy conversion policy. The new regulation also eliminates the exclusivity of Pertamina as the sole retailer of fuel filling station (SPBU) in Indonesia. The emergence of private fuel station retail outlets in addition to Pertamina owned in nzajor cities of Indonesia indicates the beginning of free competition in fuel/gas conzmercial sector and exposes threat to switch jro1n Perta1nina 's .fuel station. "Customer Loyalty" which was obtained because of the monopoly of sale and distribution fuel by Pertamina is now histo1y. Pertamina now is doing a lot of marketing strategy to maintain the loyalty of consumers. , Deregulation in energy from oil and gas through UU No. 22 tahun 2001Tentang Minyak dan. Gas Bumi resulted in re1noval of fuel subsidies for industry and some specific types of fuel from public and energy conversion policy. The new regulation also eliminates the exclusivity of Pertamina as the sole retailer of fuel filling station (SPBU) in Indonesia. The emergence of private fuel station retail outlets in addition to Pertamina owned in nzajor cities of Indonesia indicates the beginning of free competition in fuel/gas conzmercial sector and exposes threat to switch jro1n Perta1nina 's .fuel station. "Customer Loyalty" which was obtained because of the monopoly of sale and distribution fuel by Pertamina is now histo1y. Pertamina now is doing a lot of marketing strategy to maintain the loyalty of consumers. ]