Criteria and Measures of Customer satisfactions: SERVPREF, SERVQUAL, Customer Satisfaction, Service Quality, Total's model / Hadi Behzion, Mostafa Baghishani

Analisis Implementasi Kebijakan Bebas Visa Kunjungan di DKI Jakarta = Analysis of the Implementation of the Visa Exemption Policy in DKI Jakarta

Dampak jumlah negara penerima visa exemption terhadap pajak hotel dan pajak restoran: studi kasus 9 kota destinasi wisata di Indonesia = The impact of the number of visa-free countries travel to Indonesia on hotel and restaurant taxes: a case study of 9 tourist destination cities in Indonesia

Analisis kualitas pelayanan permohonan persetujuan pemberian visa pada Sub Direktorat Visa Direktorat Jendral Imigrasi

Peran kualitas jasa dalam membangun loyalitas pelanggan = Role of Service Quality to Build Customer Loyality