Pengukuran Kualitas Layanan pada Perusahaan Jasa Konstruksi Bangunan Menggunakan Metode Business-to- Business Service Quality dan Importance-Performance Analysis = Measurement of Service Quality in Building Construction Services Companies Using Business-to-Business Service Quality and Importance-Performance Analysis Methods

Analisis Pengaruh Kualitas Pelayanan terhadap Kepuasan Nasabah: Pendekatan Kuantitatif Menggunakan MODEL SERVQUAL pada BNI Cabang UI Depok = Analysis of the Effect of Service Quality on Customer Satisfaction: A Quantitative Approach Using the SERVQUAL Model at BNI UI Branch Depok

Penilaian kualitas pelayanan frontliner generasi X dan Y terhadap kepuasan pelanggan dengan menggunakan servqual dan kano = Service quality assessment of X and Y generation frontliner using servqual and kano model

Analisis kepuasan pelanggan terhadap lima dimensi mutu pelayanan poliklinik RSUD Karawang dalam diagram kartesius = Customer satisfaction analysis on five dimensions of quality of service in output delivery RSUD Karawang with cartesius diagram

Analisis kepuasan pelanggan tentang kualitas layanan call center PT Garuda Indonesia = Customer satisfaction analysis on quality of service call center PT Garuda Indonesia