Ibrahim Ananda Survijanto
Analisis Pengaruh Online Shopping Experience Produk Apparel Terhadap Customer Loyalty Generasi Z dan Milenial Pada E-commerce Indonesia = The Influence of Apparel Products Online Shopping Experience Towards Generation Z and Millennials Customer Loyalty to Indonesian E-commerces
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2023
 UI - Skripsi Membership
Luthfina Chairunnisa
Analisis Pengaruh Personalization dan Hedonic Motivation dalam Menciptakan Customer Experience dan Loyality pada Ritel Omnichannel = The Influence of Personalization and Hedonic Motivation in Creating Customer Experience and Loyalty in Omnichannel Retail
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2021
 UI - Skripsi Membership
Nadhifa Rizqy Audeta
Pengaruh Customer Perceived Value dan Competitive Advantage Terhadap Customer Loyalty Melalui Peran Trust sebagai Mediasi (Studi Pada Generasi Z Pengguna Brand Skintific) = The Influence of Customer Perceived Value and Competitive Advantage on Customer Loyalty Through The Mediating Role of Trust: A Study on Generation Z Users of The Skintific Brand
Fakultas Ilmu Administrasi Universitas Indonesia, 2024
 UI - Skripsi Membership
Marcel Aria Santoso
Pengaruh E-Service Quality Terhadap Customer Loyalty: Peran Mediasi Customer Inspiration dan Customer Satisfaction (Studi Pada Pengguna GoFood Gen X dan Gen Y di Jawa) = The Influence of E-Service Quality on Customer Loyalty: The Mediating Role of Customer Inspiration and Customer Satisfaction (Study on Gen X and Gen Y GoFood Users in Java)
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2024
 UI - Skripsi Membership
Fahri Fazri
Pengaruh customer experience transaction cost relationship satisfaction dan trust dalam menciptakan loyalitas pelanggan: studi kasus pelanggan PT Traktor Nusantara = Effect of customer experience transaction cost relationship satisfaction and trust in creating customer loyalty customer: case study PT Traktor Nusantara
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2016
 UI - Tesis Membership