Analisis Manajemen Pengaduan (Complaint Handling) pada Jakarta Lapor (JakLapor) dalam Pelayanan Publik Provinsi DKI Jakarta = Analysis of Jakarta Lapor (JakLapor) Complaint Handling System on Public Service of DKI Jakarta Province

Implementasi Citizen Relation Management sebagai Layanan Penanganan Pengaduan Masyarakat Terintegrasi di Provinsi DKI Jakarta (Studi di Kelurahan Susukan) = The Implementation of Citizen Relation Management as Integrated Complaint Handling Services in DKI Jakarta (Study in Susukan Subdistrict)

Pengaruh Penanganan Kasus Korupsi Terhadap Aduan Masyarakat Kepada KPK = The Effect Of Handling Corruption Cases On Public Complaints To KPK

Analisis Mekanisme Komplain Dalam Program Pengaduan SP4N- LAPOR Melalui Pendekatan Best Practice Complaint Management (Studi kasus : DKI Jakarta) = Analysis of the Complaint Mechanism of the SP4N-LAPOR Complaint Program Through Best Practice Complaint Management Approach (Case study: DKI Jakarta)

Gejala Mentalitas Silo di Kementerian Lingkungan Hidup dan Kehutanan Republik Indonesia: Studi dalam Integrasi Sistem Pengaduan Pelayanan Publik = Symptoms of Silo Mentality in the Ministry of Environment and Forestry of the Republic of Indonesia: Study in the Integration of the Complaint Management System