Pengaruh Quality Dimensions dan Trust terhadap Actual Usage melalui Satisfaction dan Reuse Intention sebagai Variabel Mediasi pada Pengguna Aplikasi Livin’ by Mandiri = The Influence of Quality Dimensions and Trust on Actual Usage through Satisfaction and Reuse Intention as Mediating Variables on Users of the Livin' by Mandiri Application

Analisis Pengaruh E-Service Quality Terhadap E-Satisfaction, Studi Pengguna Shopee Food di DKI Jakarta Pada Masa Pandemi Covid-19 = Analysis of The Effect of E-Service Quality on E-Satisfaction, Study on Shopee Food Users in DKI Jakarta During the Covid-19 Pandemic

Dapatkah Kita Percaya terhadap User Rating? Pengaruh Pemberian Framing Positif dan Negatif terhadap Pemberian Rating Ojek Daring = Can We Trust User Rating? Effect of Giving Positive and Negative Framing to the User Rating on Online Ojek

Pengaruh E-Service Quality Terhadap Kepuasan Pelanggan dan Loyalitas Pelanggan Studi Pada Mobile Banking Bank BUMN di Indonesia = The Effect of E-Service Quality on Customer Satisfaction and Customer Loyalty-A Study on Mobile Banking Application in Indonesia

Tipologi Konsumen Berdasarkan Penilaian Terhadap e-Service Quality dan e-Satisfaction (Kasus pada Situs E-Commerce) = A Consumer Typology Based On E-Service Quality and E-Satisfaction on (Case E-Commerce)