Sovi Mutia
Pengaruh relationship marketing terhadap customer loyalty: studi pada loyalty program "Love your body club" The body shop = The effect of relationship marketing towards customer loyalty: study on loyalty program "Love your body club" The body shop
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2017
 UI - Skripsi Membership
Teddy O.H. Prasetyono
Pengaruh AstraWorld sebagai Customer Relationship Management (CRM) terhadap loyalitas pelanggan Astra Motor Grup = The effect of Astra world as a customer Relationship Management (CRM) to the customer loyalty of Astra Motor Grup
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2011
 UI - Tesis Open
Ernawati
Analisis strategi Customers Relationship Management Shopee Indonesia dalam mempertahankan loyalitas pelanggan melalui media sosial Instagram = An Analysis of a Customer Relationship Management Strategy in maintaining customer loyalty through social media instagram
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2018
 UI - Makalah dan Kertas Kerja
Farrel Agastya Wibowo
Pengaruh Customer Relationship Management Terhadap Loyalitas Pelanggan: Studi Literatur Tahun 2019-2023 di Indonesia = The Impact of Customer Relationship Management on Customer Loyalty: A Literature Review from 2019-2023 in Indonesia
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2023
 UI - Makalah dan Kertas Kerja
Adi Kamer Putra
Pengaruh customer lifetime value (CLV) dalam meningkatkan profitabilitas dan loyalitas pelanggan hot rolled coil PT Krakatau Steel (Persero) TBK = Effect of customer lifetime value (CLV) in improving profitability and loyalty of customer hot rolled coil in PT Krakatau Steel (Persero) TBK
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
 UI - Tesis Membership