Buttle, Francis
Customer relationship management (manajemen hubungan pelanggan) : concept and tools = Customer relationship management
Bayumedia Publishing, 2007
 Buku Teks SO
Naufalia
Efektivitas customer relationship marketing Carrefour loyalitas pada multi retail = The effectiveness of customer relationship marketing in Carrefour multi retail loyalty
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
 UI - Skripsi Membership
Putri Ayasha Nailah Adriana
Analisis Strategi Electronic Customer Relationship Management dalam Mempertahankan Loyalitas Pelanggan = Analysis of Electronic Customer Relationship Management Strategies in Maintaining Customer Loyalty
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2023
 UI - Makalah dan Kertas Kerja
Pasaribu, Manerep
Knowledge sharing : meningkatkan kinerja layanan perusahaan : studi kasus: best practices sharing di PT PLN
Elex Media Komputindo, 2009
 Buku Teks
Schmitt, Bernd H.
Customer experience management : a revolutionary approach to connecting with your customers / Bernd H. Schmitt
Wiley, 2003
 Buku Teks SO