Analisis dimensi-dimensi nilai pelanggan dan pengaruhnya terhadap kinerja customer relationship management berbasis perilaku: Berdasarkan perspektif pelanggan McDonald's

Analisis Dampak Strategi Komunikasi Krisis Terhadap Reputasi Boeing Pada Kasus Kecelakaan Lion Air JT 610 = Analysis of The Impact of Crisis Communication Strategy on Boeing's Reputation in The Lion Air JT 610 Incident Case

Pengaruh electronic Customer Relationship Management (e-CRM) terhadap e-loyalty melalui e-satisfaction pada situs fashion online Zalora Indonesia = The influence of electronic Customer Relationship Management (e-CRM) towards e-loyalty through e-satisfaction on online fashion store website Zalora Indonesia

Analisis pengaruh ulasan media sosial dan promosi penjualan terhadap loyalitas pelanggan pada pelayanan purnajual studi kasus: PT Toyota-Astra Motor = Analysis of impact of social media review and sales promotion to customer loyalty in after sales service case study PT. Toyota-Astra Motor

Pengaruh E-Service Quality terhadap Customer Loyalty melalui Customer Satisfaction pada Pelanggan Lazada di DKI Jakarta = The Influence of E-Service Quality towards Customer Loyalty through Customer Satisfaction on Lazada Customers in DKI Jakarta