Nasution, M.N.
Manajemen jasa terpadu (total service management)/M.Nur Nasution
Ghalia Indonesia, 2004
 Buku Teks
Fitzsimmons, James A.
Service management : service model software
2004
 Multimedia
Joseph, William
Professional service management
McGraw-Hill, 1983
 Buku Teks SO
Service management: an integrated approach
edited by Bart van Looy and Roland van Dierdonck
Pitman, 1998
 Buku Teks SO
Novasari Putri Wulandari
Analisis pengaruh service quality restoran terhadap consumer attitudes toward brands dan brand preference: studi kasus restoran casual dining di Jakarta = The effect of restaurant's service quality towards consumer attitudes toward brands and brand preference: case study casual dining restaurants in Jakarta
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015
 UI - Skripsi Membership