Mediasi Melalui Lembaga Alternatif Penyelesaian Sengketa Sektor Jasa Keuangan (LAPS SJK): Suatu Upaya untuk Melindungi Kepercayaan Nasabah Terhadap Bank = Mediation Through Alternative Financial Services Sector Dispute Resolution Institutions (LAPS SJK): An Effort to Protect Customer Trust in Banks

Kewenangan Badan Penyelesaian Sengketa Konsumen (BPSK) Dalam Melaksanakan Penyelesaian Sengketa Konsumen di Sektor Jasa Keuangan = The Authority of Dispute Settlement Board (BPSK) in Accomplishing Consumer Dispute Resolution in the Financial Service Secto

Perlindungan nasabah penyewa safe deposit box sebagai konsumen dan mekanisme penyelesaian sengketa di sektor jasa keuangan = Safe deposit box customer protection as a consumer and dispute settlement mechanism in the financial services sector

Penyelesaian sengketa konsumen pada transaksi e-commerce dalam lingkup Business to Consumer (B2C) melalui Online Dispute Resolution = Consumer dispute resolution on business to consumer e-Commerce transaction through Online Dispute Resolution

Perbandingan efektivitas metode penyelesaian sengketa konsumen pada badan penyelesaian sengketa konsumen dengan lembaga alternatif penyelesaian sengketa perbankan Indonesia = Comparison study of the effectiveness of consumer dispute settlement methods at consumer dispute resolution body with alternative body for dispute settlement in banking of Indonesia