Gitlow, Howard S.
Quality management
The McGraw-Hill, 2005
 Multimedia
Gitlow, Howard S.
Quality management
McGraw-Hill, 2005
 Multimedia
Gitlow, Howard S.
Quality management
2005
 Multimedia
Stebbing, Lionel
Quality management in the service industry
Ellis Horwood, 1990
 Buku Teks SO
Total quality management
by Dale H. Besterfield ... [and others]
Prentice-Hall, 1995
 Buku Teks SO