Stebbing, Lionel
Quality management in the service industry
Ellis Horwood, 1990
 Buku Teks
Total quality management
by Dale H. Besterfield ... [and others]
Prentice-Hall, 1995
 Buku Teks
Evans, James Robert, 1950-
The management and control of quality
South-Western, 2002
 Buku Teks
Evans, James Robert, 1950-
The management and control of quality
South Western Cengage Learning, 2011
 Buku Teks
Hradesky, John L.
Total quality management handbook
McGraw-Hill, 1995
 Buku Referensi