Doucett, Elisabeth
Creating your library brand: communicating your relevance and value to your patrons
[American Management Association, ], 2008
eBooks
Hodnett, Edward, editor
The Art of problem solving how to improve your methods
Harper & Brothers, 1955
Buku Teks SO
Catching (and keeping!) E-patrons
Artikel Jurnal
Coplan, James
Making sense of autistic spectrum disorders: create the brightest future for your child with the best treatment options
Bantam Books, 2010
Buku Teks SO
Maintaining services that tomorrow's patrons will expect
Artikel Jurnal