Time to tell the whole story outcome-based evaluation and the counting on results project
 Artikel Jurnal
Mager, Robert Frank,
Analyzing performance problems, or, You really oughta wanna : how to figure out why people aren’t doing what they should be, and what to do about it / Robert F. Mager, Peter Pipe.
Center for Effective Performance, 1997
 Buku Teks
Chatwin, Bruce, 1940-1989
What am I doing here
Picador, 1990.
 Buku Teks SO
Equinox project: summary of results
 Artikel Jurnal
Rabe, Cynthia Barton
The innovation killer: how what we know limits what we can imagine-- and what smart companies are doing about it
American Management Association, 2006
 eBooks