Fjallbrant, Nancy J.
User education in libraries
Clive Bingley, 1978
 Buku Teks
Schmidt, Aaron
User experience (UX) design for libraries
Facet, 2012
 Buku Teks
Martin, Susan K.
Library networks, 1986-87 : libraries in partnership
Knowledge Industry, 1986
 Buku Teks
Hernon, Peter
Assessing service quality: satisfying the expectations of library customers
American Library Association, 2015
 Buku Teks
Yanni Karina
Persepsi pemustaka terhadap kinerja OPAC: studi kasus di Perpustakaan Universitas Indonesia = User perception of OPAC performance : case study in Universitas Indonesia Library
Fakultas Ilmu Pengetahuan dan Budaya Universitas Indonesia, 2014
 UI - Skripsi Membership