Fjallbrant, Nancy J.
User education in libraries
Clive Bingley, 1978
Buku Teks SO
Schmidt, Aaron
User experience (UX) design for libraries
Facet, 2012
Buku Teks SO
Martin, Susan K.
Library networks, 1986-87 : libraries in partnership
Knowledge Industry, 1986
Buku Teks SO
Kwanya, Tom
Library 3.0 : intelligent libraries and apomediation
Chandos, 2015
eBooks
Hernon, Peter
Assessing service quality: satisfying the expectations of library customers
American Library Association, 2015
Buku Teks SO