Ronan, Jana Smith
Chat reference: a guide to live virtual reference services
Libraries Unlimited, 2003
Buku Teks SO
The virtual reference desk: creating a reference future
David R. Lankes ... [and others]
Facet Publishing, 2006
Buku Teks SO
Ronan, Jana Smith
Chat reference : a guide to live virtual reference services
Libraries Unlimited, 2003
Buku Referensi
Majchrzak, Tim A.
Improving software testing: technical and organizational developments
Springer, 2012
eBooks
Guest editorial: virtual reference, today and tomorrow
Artikel Jurnal