Customer expectations: concepts and reality for academic library services Christopher Millson-Martula,Vanaja Menon
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Customer-driven supply chains: from glass pipelines to open innovation networks
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Springer, 2012
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Pemanfaatan Akun Instagram dalam Layanan Perpustakaan Badan Narkotika Nasional = Utilization of Instagram in the National Narcotics Agency's Library Services
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Crawford, John
Evaluation of library and information services
Aslib, 2000
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