Total quality management
by Dale H. Besterfield ... [and others]
Prentice-Hall, 1995
 Buku Teks
Fandy Tjiptono
Total quality management
Andi Offset, 1996
 Buku Teks
Bank, John
The essence of total quality management
Prentice-Hall, 2000
 Buku Teks
Hradesky, John L.
Total quality management handbook
McGraw-Hill, 1995
 Buku Referensi
Beyond total quality management : toward the emerging paradigm
by Greg Bounds [and others]
McGraw-Hill, 1994
 Buku Teks