Intan Purbosani
Perancangan TQM Scorecard berbasis kriteria Malcolm Baldrige National Quality Award 2009-2010 untuk industri jasa konstruksi dengan metode AHP dan Fuzzy AHP
2011
 UI - Tesis Open
Hiam, Alexander
Clossing quality gap leson from American's leading companies
Prentice-Hall, 1992
 Buku Teks SO
Seymour, Daniel T.
On Q : causing quality in higher education / Daniel T. Seymour
Oryx Press , 1993
 Buku Teks
In search of quality : 4 perspektif unik, 43 wawasan berbeda = In search of quality
editor, Ken Shelton; alih bahasa, Bern Hidayat
Gramedia Pustaka Utama, 1997
 Buku Teks SO
Soin, Saru Singh
Total quality essentials : using quality tools and systems to improve and manage your business/Saru Singh Soin
McGraw-Hill, 1999
 Buku Teks