Pengaruh E-Service Quality Terhadap Kepuasan Pelanggan dan Loyalitas Pelanggan Studi Pada Mobile Banking Bank BUMN di Indonesia = The Effect of E-Service Quality on Customer Satisfaction and Customer Loyalty-A Study on Mobile Banking Application in Indonesia

Faktor-faktor penentu behavioral intention nasabah dalam menggunakan mobile banking: aplikasi technology acceptance mobile = Determinants of behavioral intention customer to use mobile banking: technology acceptance mobile model

Pengaruh Kualitas Layanan Elektronik Terhadap Loyalitas Melalui Kepuasan Nasabah Pengguna Mobile Banking = The Effect of Electronic Service Quality on Loyalty Through Customer Satisfaction of Mobile Banking Users

Pengaruh Faktor-Faktor Dalam Model the Extended Unified Theory of Acceptance and Use of Technology (UTAUT2) Terhadap Tingkat Penggunaan, Customers Satisfaction, dan Customers Loyalty Pengguna Mobile Banking = The Effect of Factors in the Extended Unified Theory of Acceptance and Use of Technology (UTAUT2) Model on the Level of Use, Customers Satisfaction, and Customers Loyalty of Mobile Banking Users

Pengaruh e-service quality terhadap customer repurchase intention melalui customer satisfaction pada Zalora Indonesia = The effect of e-service quality towards customer repurchase intention through customer satisfaction on Zalora Indonesia