Iga Trisna Nurma Sari
Analisis pengukuran kualitas layanan PT. Bank EFG (Persero) Tbk. = Analysis of service quality measurement in PT. Bank EFG (Persero) Tbk.
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Tugas Akhir
Muhammad Rifki Aziz
Studi Komparasi E-Service Quality pada Mobile Banking Bank Syariah Indonesia dan Bank Negara Indonesia serta Analisis Kepuasan Nasabah = Comparative Study of E-Service Quality on Mobile Banking of Bank Syariah Indonesia and Bank Negara Indonesia and Analysis of Customer Satisfaction
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2022
 UI - Skripsi Membership
Shinta Primananda Ramadhani
Kualitas Implementasi Islamic Corporate Governance pada Bank Syariah di Indonesia = Quality of Islamic Corporate Governance Implementation on Islamic Bank in Indonesia
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2018
 UI - Skripsi Membership
Lindsay Beanning
Pengaruh E-Service Quality Terhadap Kepuasan Pelanggan dan Loyalitas Pelanggan Studi Pada Mobile Banking Bank BUMN di Indonesia = The Effect of E-Service Quality on Customer Satisfaction and Customer Loyalty-A Study on Mobile Banking Application in Indonesia
Fakultas Teknik Universitas Indonesia, 2024
 UI - Tesis Membership
Bahtiar Rifai
Pengaruh Banking Service Quality Terhadap Tingkat Kepuasan Nasabah Dan Word Of Mouth Studi Kasus Nasabah Bank Syariah Mandiri = Effect of quality service customer satisfaction levels and word of mouth : case study customers of Bank Syariah Mandiri
Program Pascasarjana Universitas Indonesia, 2011
 UI - Tesis Open