Pengaruh E-Service Quality dan E-Recovery Service Quality Pada Aplikasi Asuransi Digital Terhadap Customer Experience dan Customer Satisfaction Untuk Mendorong Customer Loyalty = The Impact of E-Service Quality and E-Recovery Service Quality on Digital Insurance Applications on Customer Experience and Customer Satisfaction to Encourage Customer Loyalty

Explorasi Peran User Experience dan E-Service Quality terhadap Customer Loyalty pada Aplikasi Mobile Coffee Shop di Indonesia: Mediasi Customer Satisfaction = Exploring User Experience and E-Service Quality Roles on Customer Loyalty in Indonesian Mobile Coffee Shop Application: Mediating Role Customer Satisfaction

Faktor-faktor penentu Customer Experience dan pengaruhnya terhadap Customer Experience Satisfaction dan Customer Emotion Satisfaction dikaitkan dengan Relationship Quality dan Customer Loyalty di industri perbankan = Determinants of Customer Experience and its influence on Customer Experience Satisfaction and Customer Emotion Satisfaction associated with Relationship Quality and Customer Loyalty in the banking industry / M Farid Nuranshory

Faktor-faktor penentu customer experience dan pengaruhnya terhadap customer experience satisfaction dan customer emotion satisfaction dikaitkan dengan relationship quality dan customer loyalty di industri perbankan = Determinants of customer experience and its influence on customer experience satisfaction and customer emotion satisfaction associated with relationship quality and customer loyalty in the banking industry

Analisis Pengaruh Antecedent Omnichannel Integration Quality terhadap Customer Engagement, Relationship Program Receptiveness, dan Customer Loyalty Pada Omnichannel Retailing = Analysis of Antecedent Effects of Omnichannel Integration Quality on Customer Engagement, Relationship Program Receptiveness, and Customer Loyalty in Omnichannel Retailing