Khalisha Azzahra
Analisis Pengaruh Brand Love dan Brand Image Terhadap Customer Engagement pada Apparel Fashion Brands = Analysis of Brand Love and Brand Image Towards Customer Engagement on Apparel Fashion Brands
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2021
 UI - Tesis Membership
Muhammad Dino Putra Nurcahya
Pengaruh Customer Brand Engagement dan Customer Advocacy Terhadap Customer Loyalty = Influence of Customer Brand Engagement and Customer Advocacy, Toward Customer Loyalty
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2023
 UI - Tesis Membership
Dhaifina Fajryn
Pengaruh E-Service Quality terhadap Customer Loyalty melalui Customer Satisfaction pada Pelanggan Lazada di DKI Jakarta = The Influence of E-Service Quality towards Customer Loyalty through Customer Satisfaction on Lazada Customers in DKI Jakarta
Fakultas Ilmu Administrasi Universitas Indonesia, 2022
 UI - Skripsi Membership
Rydho Naufal Farras
Pengaruh Service Quality, Price Fairness, Dan Store Atmosphere Terhadap Customer Loyalty Dengan Customer Satisfaction Sebagai Variabel Mediasi (Studi Pada Umkm Alles Coffee Dan Kopitio) = The Effect of Service Quality, Price Fairness, and Store Atmosphere on Customer Loyalty with Customer Satisfaction as a Mediation Variable (Study on Alles Coffee And Kopitio)
Fakultas Ilmu Administrasi Universitas Indonesia, 2022
 UI - Skripsi Membership
Suratmin Suria Wijaya
Pengaruh layanan purna jual terhadap nilai, kepuasan dan loyalitas pelanggan: Studi pemasaran relasional pada PT. Toyota Astra Motor
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2003
 UI - Tesis Membership