Peran edukasi pelanggan terhadap loyalitas pelanggan melalui customer satisfaction, e-wom dan perceived switching cost pada perbankan digital di Indonesia = The role of customer education on customer loyalty through customer satisfaction, e-wom and perceived switching cost in digital banking Indonesia

Pengaruh perceived value dimensions terhadap customer satisfaction dan customer loyalty pada pengguna Bank Digital Neo Commerce di Jabodetabek = The influence of perceived value dimensions on customer satisfaction and customer loyalty among users of Neo Commerce Digital Bank in Jabodetabek

Pengaruh Customer Perceived Value terhadap Word of Mouth pelanggan Garuda Indonesia: studi pelanggan di Depok = The effect of customer perceived value to word Of mouth : study to Garuda Indonesia customer in Depok

Pengaruh customer relationship management terhadap loyalitas pelanggan : studi pada program Garuda frequent flyer pada maskapai penerbangan Garuda Indonesia di Jakarta) = The effectiveness of customer relationship management toward customer loyalty : studies Garuda frequent flyer program on Garuda Indonesia airlines in Jakarta

Hubungan antara fitur digital dengan keputusan penggunaan loyalty program: studi kasus pada loyalty Program Garuda Indonesia = The relationship between digital feature and decision to use loyalty program: case study on loyalty Program in Garuda Indonesia