Kompetensi costumer service bank umum konvensional pada kegiatan layanan syariah bank = The competence of costumer service for islamic services bank / Annisaa Prima Astuti

Pengaruh Public Service Motivation dan Ethical Leadership terhadap Job Stress yang Dimediasi Person-Organization Fit pada PNS Badan Penghubung Pemerintah Provinsi di Indonesia = The Effect of Public Service Motivation and Ethical Leadership on Job Stress Mediated by Person-Organization Fit in Civil Servants of Badan Penghubung Pemerintah Provinsi Indonesia

Pengaruh service convenience terhadap customer satisfaction dengan perceived service guarantee strength sebagai variabel moderasi: studi pada Mujigae Resto Margo City Depok = The effect of service convenience to customer satisfaction with perceived service guarantee strength as moderating variable: case of Mujigae Resto Margo City Depok

Pengaruh spiritualitas lingkungan kerja terhadap keterikatan pegawai, kecenderungan untuk bertahan, dan pemberian layanan: studi pada pegawai bank syariah di Indonesia = The effect of workplace spirituality to employee engagement, intention to stay, and service delivery: study on employee of islamic banks in Indonesia

Analisis Pengaruh CRM, Service Quality, dan Customer Satisfaction terhadap Customer Loyalty dan Willingness to Recommend: Studi Perbandingan pada Bank Syariah dan Bank Konvensional di Indonesia = Analysis of the Effect of CRM, Service Quality, and Customer Satisfaction on Customer Loyalty and Willingness to Recommend: A Comparative Study of Islamic Banks and Conventional Banks in Indonesia