Pengaruh customer engagement melalui media sosial twitter terhadap pembentukan electronic word of mouth (E-Wom) positif (studi pada Twitter XL@ XL123) = The effect of customer engagement in social media twitter in establish positive electronic word of mouth e wom study on XL @ Twitter XL123

Analisis aktivitas media twitter Bank BNI 46 dalam pelaksanaan customer relations : studi pada akun twitter Bank BNI 46 @BNI46 = Activity analysis of BNI 46 Bank's twitter media in the implementation of customer relations : studies on BNI 46 Bank's twitter account @BNI46

Peran digital influencer industri fesyen dalam membangun customer engagement = The Role of digital influencer of fashion industries in building customer engagement

Mengungkap Kunci Pemilihan Hotel di Indonesia : Bagaimana Peran Social Media Interaction Terhadap Visit Intention dan Behavioural Engagement = Revealing the Key to Hotel Selection in Indonesia: The Role of Social Media Interaction on Visit Intention and Behavioural Engagement

Anteseden dan Konsekuensi Customer Engagement Dalam Konten Media Sosial: Studi Kegiatan Pemasaran Marketplace Produk Kecantikan Di Instagram = Antecedent and Consequences of Customer Engagement in Social Media Content: A Study Of Beauty Product Marketplace Marketing Activities in Instagram