Evaluasi sistem manajemen mutu berbasis risiko untuk meningkatkan kepuasan pelanggan pada pemeliharaan fasilitas produksi migas PT. XYZ = Evaluation of risk based quality management system to improve customer satisfaction in oil and gas production facility maintenance PT. XYZ

The quality library: a guide to staff-driven improvement, better efficiency, and happier customers

Analisis kepuasan nasabah PT bank DKI cabang Tanjung Priuk terhadap kualitas pelayanan kredit modal kerja

Analisis corporate social responsibility dan service quality terhadap customer satisfaction dan pengaruhnya terhadap customer loyalty; studi kasus pada produk seluler XL (PT. XL Axiata, Tbk) = Analysis the effect of corporate social responsibility and service quality on customer satisfaction and the impact on customers loyalty; case study on XL cellular Ppoduct in PT. XL Axiata, Tbk.

Kendala-kendala dalam penerapan Total Quality Manajemen (TQM) di badan POM = Constraints in applying Total of Quality MAnagement in National Agency of Drug and Food Control