Pengaruh Faktor Kualitas Pelayanan Terhadap Kepuasan Dan Loyalitas Pelanggan Pada Laboratorium Kalibrasi Alat Kesehatan = Impact of Service Quality on Customer Satisfaction and Loyalty in Medical Device Calibration Laboratory

Pengaruh kualitas pelayanan, kepuasan pelanggan, trust, switching cost, dan persepsi harga terhadap loyalitas pelanggan layanan televisi berbayar = The effect of service quality, customer satisfaction, trust, switching cost, and price perception on customer loyalty in pay tv services

Pengaruh kualitas pelayanan terhadap kepuasan dan loyalitas pelanggan (Studi pada pelanggan Telkomsel terkait kasus pencurian pulsa aktivasi RBT) = Quality service and satisfaction customer loyalty (Studies in Telkomsel RBT subscriber)

Pengaruh kepuasan pelanggan terhadap loyalitas pelanggan (studi kasus: Honda Vario) = Influence of customer satisfaction to customer loyalty (case of study : Honda Vario)

Perancangan model peningkatan kepuasan dan loyalitas pelanggan pada bengkel mobil resmi = Designing a model to improve customer satisfaction and loyalty in automotive authorized repair