Christensen, Howard B.
Hoghton Mifflin, 1977
Buku Teks SO
Sartika Kurniali
Gramedia, 2009
Buku Teks SO
Richman, Larry
American Management Association, 2002
eBooks
McArdle, Geri
American Society for Training & Development, 2006
eBooks
Jackson, Paul
Chancellor, 1994
Buku Referensi