Analisis Strategi Electronic Customer Relationship Management dalam Mempertahankan Loyalitas Pelanggan = Analysis of Electronic Customer Relationship Management Strategies in Maintaining Customer Loyalty

Pengaruh antecedents online relationship quality dan dampaknya pada loyalitas konsumen: Moderasi loyalty program = The influence of antecedents online relationship quality and its impact on customer loyalty: Loyalty program moderation

Pengaruh AstraWorld sebagai Customer Relationship Management (CRM) terhadap loyalitas pelanggan Astra Motor Grup = The effect of Astra world as a customer Relationship Management (CRM) to the customer loyalty of Astra Motor Grup

Pengaruh Service Quality Terhadap Relationship Quality dan Customer Loyalty Pada Layanan Home Service Perbaikan dan Perawatan Mobil = The Effect of Service Quality on Relationship Quality and Customer Loyalty in Home Service Car Repair and Maintenance

Efektivitas customer relationship marketing Carrefour loyalitas pada multi retail = The effectiveness of customer relationship marketing in Carrefour multi retail loyalty