Aplikasi metode taguchi dan ordered logit untuk peningkatan kualitas pelayanan jasa maskapai penerbangan low cost carrier (LCC) = Aplication of taguchi method and ordered logit to enhance service quality in low cost carrier (LCC) airline industry

The impact of e-service quality and customer satisfaction on repurchase intention: airline e-ticketing service in Indonesia = Pengaruh kualitas e-servis dan kepuasan pelanggan di niat pembelian kembali: servis e-ticketing maskapai penerbangan di Indonesia

Analisis perbandingan pengaruh pilihan metode reservasi tiket pesawat terhadap tingkat harga pada penerbangan Low Cost Airlines (LCA) dan penerbangan Full Service Airlines (FSA) di Jakarta (studi pada jasa penerbangan Airasia dan Garuda Indonesia)

Analisis pengaruh switching cost dan consumer inertia terhadap customer retention: Studi pada maskapai penerbangan di Indonesia = Analysis of the influence of switching cost and consumer inertia on customer retention: A study on airlines in Indonesia

Role of value for money, service quality, and brand image on behavioural intentions: the case of full service and low cost airline passengers in Indonesia = Peranan value for money, kualitas layanan, dan citra perusahaan terhadap intensi perilaku: kasus penumpang maskapai penerbangan full service dan low cost di Indonesia