Analisis pengaruh interaksi konsumen terhadap staff dan self-service technology sst pada bisnis ritel. Studi kasus: cgv blitz grand Indonesia = Influence analysis of consumer to store employee and consumer to self service technology sst interaction in retail business. Case study: cgv blitz grand Indonesia

Analisis pengaruh Experiential Marketing terhadap Customer Satisfaction dan dampaknya terhadap loyalitas pelanggan : studi kasus Blitz Megaplex Grand Indonesia = Analyze the effect of experiential marketing toward customer satisfaction and its impact on customer loyalty : case study Blitz Megaplex Grand Indonesia

Understanding new technology adoption: investigating the mediating effects of attitude toward self service technology (SST) on antecedent beliefs and intention to use SST: a comparison study to facilitate transaction and SST with customer service purpose = Memahami proses adopsi teknologi baru: meneliti efek mediasi dari attitude terhadap self-service tehnology (SST) pada antecedent beliefs dan intention to use: membandingkan SST untuk memfasilitasi transaksi dan SST untuk customer service

Pengaruh rebranding perusahaan jasa terhadap konsumen: studi kasus Grab dan CVG Blitz = Consumer reaction to service rebranding: a study case of Grab and CVG Blitz

Analisis pengaruh visual merchandising pada perilaku impulse buying: studi pada gerai ritel fashion H&M Grand Indonesia Jakarta Pusat = Analysis of the influence of visual merchandising on impulse buying behavior: study on fashion retail store H&M Grand Indonesia Central Jakarta