Burrus, Daniel
Technotrends : how to use technology to go beyond your competition / Daniel Burrus, with Roger Gittines.
Harper Business , 1993
 Buku Teks
Soudagar, Reza
The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers
McGraw-Hill, 2012
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Burrus, Daniel
Technotrends how to use technology to go beyond your competition/ Daniel Burrus, with Roger Gittines. Author
HarperBusines, 1993
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The helping you buy series comparing library technology products your guide to vndor product facts Olivia Olivares
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Donovan, John J.
Business re-engineering with information technology : sustaining your business advantage an implementation guide
Prentice-Hall, 1994
 Buku Teks SO