Ide Asara
Pengaruh budaya organisasi terhadap kinerja organisasi dimediasi total quality management pada PT Pegadaian (Persero) = The effect of organizational culture on organizational performance mediated by total quality management in PT Pegadaian (Persero)
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2019
 UI - Skripsi Membership
Summers, Donna C. S.
Quality management creating and sustaining organizational effectiveness
Pearson/Prentice Hall, 2005
 Buku Teks
Dedi Sunandar
Transformasi korporasi manajemen PT Hotel Indonesia Natuor = The corporate management transformation of PT. Hotel Indonesia Natour (PT.HIN) as a corporate in service quality (servqual) business
Fakultas llmu Sosial dan Ilmu Politik Universitas Indonesia, 2005
 UI - Tesis Membership
Tarigan, Rostiana
Kendala-kendala dalam penerapan Total Quality Manajemen (TQM) di badan POM = Constraints in applying Total of Quality MAnagement in National Agency of Drug and Food Control
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2005
 UI - Tesis Membership
Guntur Pinandhita
Strategi penerapan total quality management dan quality culture untuk meningkatkan daya saing perusahaan kontraktor di Indonesia = Implementation strategy of total quality management and quality culture to increase the competitiveness of contractor companies in Indonesia
Fakultas Teknik Universitas Indonesia, 2019
 UI - Tesis Membership