Ben Abdallah
Pengaruh service quality dan price fairness terhadap student satisfaction (studi kasus: KKI FEUI UI dan KKI F Psi UI = Effects of service quality and price fairness on student satisfaction case study KKI FEUI and KKI F Psi UI
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Skripsi (Membership)
Fitria Apriliani
Perilaku konsumen restoran etnis pengaruh empat kelompok atribut terhadap kepuasan pelanggan dan post dining behavioral intentions studi kasus restoran etnis sunda di wilayah jakarta = Ethnic restaurants consumers behavior the influence among four groups of attributes towards customer satisfaction and post dining behavioral intentions case study sundanesse ethnic restaurants in jakarta
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Skripsi (Membership)
Dhania Karlina
Pengaruh e-service quality terhadap e-satisfaction konsumen website Traveloka: studi pada mahasiswa program sarjana Fakultas Ilmu Sosial dan Ilmu Politik = Effect of e-service quality towards e-satisfaction on Traveloka website user: study on bachelor degree students in Faculty of Social and Political Science University of Indonesia
Universitas Indonesia, 2017
 UI - Skripsi (Membership)
Aisyah Nur Mahmudah
Penilaian kualitas pelayanan frontliner generasi X dan Y terhadap kepuasan pelanggan dengan menggunakan servqual dan kano = Service quality assessment of X and Y generation frontliner using servqual and kano model
Fakultas Teknik Universitas Indonesia, 2019
 UI - Tesis (Membership)
Fakhriyah Isnaini Zulfah
Analisis pengaruh lingkungan jasa, kualitas makanan, dan harga terhadap kepuasan, dan loyalitas remaja : studi kasus pada konsumen Celebrity Pancake Depok = The analysis of service environment, food quality, and price influence to youth satisfaction, and youth loyalty : case study customers of Celebrity Pancake in Depok
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Skripsi (Membership)