Analisis Customer Engagement pada penggunaan sosial media Twitter : studi pada akun Twitter Pocari Sweat = Analysis Customer Engagement of social media Twitter : account Pocari Sweat

Analisis pengaruh program mandiri fiestapoin dan jenis merchant terhadap preferensi penggunaan kartu bank mandiri sebagai alat transaksi dan loyalitas nasabah Bank Mandiri = Effect analysis of mandiri fiestapoin program and type of merchant against the usage of mandiri card as transaction tool and Bank Mandiri customer's loyalty / Saut Martua Uli Simanjuntak

Strategi peningkatan loyalitas pelanggan pada Usaha Mikro, Kecil, dan Menengah (UMKM) kerajinan tangan kayu menggunakan metode Structural Equation Modeling (SEM) = The strategy of customer loyalty improvement in wooden handicraft Micro, Small, and Medium Enterprises (MSMEs) using Structural Equation Modeling (SEM) method

Pengaruh citra merek dan kepuasan pelanggan pada loyalitas pelanggan : studi eksplanatif konsumen Kopi Kenangan di media sosial Instagram = Affect of brand image and customer satisfaction on customer loyalty : explanative study on Kopi Kenangan customer at social media Instagram

Studi Pengaruh Antecedent Commitment, Monetary Price, Behavioral Price, Brand Affect dan Brand Trust terhadap Loyalitas dengan adanya moderating Uncertainty Avoidance : Penelitian pada Industri Penerbangan Komersial di Indonesia = Study of the effect of Antecedent Commitment, Monetry Price, Behavioral Price, Brand Affect and Brand Trust on Loyalty with Moderating Effect Uncertainty Avoidance: Research on Commercial Aviation Industry in Indonesia