Pengaruh electronic Customer Relationship Management (e-CRM) terhadap e-loyalty melalui e-satisfaction pada situs fashion online Zalora Indonesia = The influence of electronic Customer Relationship Management (e-CRM) towards e-loyalty through e-satisfaction on online fashion store website Zalora Indonesia

Website trust dan e-satisfaction sebagai variabel mediasi antara e-service quality dan e-loyalty pembeli online shop = Website trust and e-satisfaction as a mediating variable for e-service quality and e-loyalty of online shop customers

Pengaruh e-service quality terhadap customer repurchase intention melalui customer satisfaction pada Zalora Indonesia = The effect of e-service quality towards customer repurchase intention through customer satisfaction on Zalora Indonesia

Pengaruh perceived value of consumer/seller relationship dan online shopping experience pada hubungan antara website quality dan online loyalty: studi kasus: Zalora Indonesia = The effect of perceived value of consumer/seller relationship and online shopping experience on the relationship between website quality and online loyalty: case study: Zalora Indonesia

Analisis Pengaruh E-Service Quality Terhadap E-Satisfaction, Studi Pengguna Shopee Food di DKI Jakarta Pada Masa Pandemi Covid-19 = Analysis of The Effect of E-Service Quality on E-Satisfaction, Study on Shopee Food Users in DKI Jakarta During the Covid-19 Pandemic