Mathur, Shiv S.
Creating value: successful business strategies
Butterworth-Heinemann, 2001
 Buku Teks
Brown, Stanley A.
Creating the service culture
Prentice-Hall, 1990
 Buku Teks
Albro, Sandra L.
Vacant to Vibrant: Creating Successful Green Infrastructure Networks
Island Press, 2019
 eBooks
Fletcher, Gordon
Creating a successful digital presence: objectives, strategies and tactics
Routledge, 2022
 eBooks
Kamin, Maxine
10 steps to successful customer service
American Society for Training & Development, 2010
 eBooks